All the free training we offer in one place!

Office Dynamics

Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. As the year’s passed we continued to add in a few additional programs >v iew our free video programs < We hear from assistants on a daily basis that they love our training materials but they work for a nonprofit or their organization doesn’t believe in training the administrative professionals. More free assistant training at your fingertips.

2015 171

Why Being An Executive Assistant Is A Rewarding Career

Office Dynamics

Stress reducer. In honor of Administrative Professionals Day, I want to share my thoughts on why I believe being an executive assistant is a rewarding career. When people tell me, “Anyone can do that job,” it bothers me. It tells me that person doesn’t really know what it takes to be a great assistant. I hear it from both sides of the desk. I hear assistants talk about their job or the profession as if it is no big deal.

2016 160

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Celebrating Administrative Professionals

Office Dynamics

Administrative Assistants Rock! Join our April Blog-A-Thon. April is just around the corner and we love celebrating administrative professionals! This is the month we can (and will) celebrate in a big way. In honor of Administrative Professionals Week (4/20 – 4/24) and Office Dynamics 25th Year in business educating administrative professionals and their executives, we are bringing back our Blog-a-Thon.

Who Is Office Dynamics International?

Office Dynamics

At Office Dynamics International we are celebrating 25 years of serving the administrative profession. Perhaps you’ve known us for a long time or you’re new around here. Either way, we want you to know who we are and what we believe. We Passionately Believe. The administrative role is a noble calling. In a “Career of Choice” mentality. “Falling into a job” will never compare to “falling in love with your career.”

Blog-a-Thon Bonus Announcement

Office Dynamics

BONUS BONUS BONUS!!! Get Bonus Entries In Our Blog-a-Thon For The Administrative Profession. For those of you who are participating in our blog-a-thon this April we want to give you even more ways to get entered to win. Announcing BONUS entries with social sharing. You MUST hashtag your past #adminblogathon in order to be entered for the bonus entries. Example of a Tweet or Facebook Post: This article changed my life [add your favorite article link] #adminblogathon.

2015 153

Qualities Of A Great Assistant

Office Dynamics

What qualities do assistants think you need to be a great assistant? Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. Over the years, I have collected more than 300 ideas. I recently came across this list from one of my classes and wanted to share it. If you are an assistant reading this blog, check off the ones that describe you.

2015 167

Looking Forward With Intention [Free Webinar for Assistants]

Office Dynamics

It’s hard to believe another year is nearly over. Here at Office Dynamics International, as we wrap up this 25th year of business, we’re feeling both grateful and overwhelmed with all we’ve experienced in 2015. Perhaps you can relate to those feelings? This free monthly webinar series has given us the opportunity to get to know so many more of you than ever before.

2015 103

Thank you for joining our Admin Blog-a-thon, what’s next?

Office Dynamics

Wow, what a fabulous April! Did you have the most incredible Administrative Professionals’ Week this year? Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit. IAAP teamed up with Staples to #CelebrateAdmins.

2015 116

Revolutionary Insights Into Self-Leadership for Administrative Professionals

Office Dynamics

Self-Management vs. Stress Management and Juggling Work, Home and Your Personal Life. This is a replay of the free webinar offered June 2016 titled Revolutionary Insights Into Self-Leadership (for administrative professionals). Administrative professionals don’t typically think of themselves as leaders; even the most successful struggle with the idea! After all, leaders are the people we work for, right?

Developing Your “Wow” Factor

Office Dynamics

They lose all perspective and let their stress filter into every interaction and behavior. We know that investing in a comprehensive training program like World Class Assistant is a big decision. Some assistants have it. Some assistants don’t. What is it, you ask? That intangible, invaluable “wow” factor. Here’s the good news: It’s a learnable trait! Anyone can develop their own unique wow factor.

2017 141

Our Totally Free Thank You Gift

Office Dynamics

Admin Assistant Training Attitude Career Management Communication Skills Cost Effective Creativity Difficult People Etiquette Leadership Mgr/Asst Team Multiple Managers Networking Organizational Skills Problem Solving Professional Image Self Development Stress Management Teamwork Technology Time Management Travel Workplace Tools amazon kindle appreciation collaboration free gift free kindle ebook gift for assistants special offer Who Took My Pen Again

Gifts 100

Anatomy of an Executive Assistant Infographic

Office Dynamics

Assistants go out on a limb so their bosses won’t have to lift a finger. Excellence for them is not just a goal, but a habit. This infographic is part of a series celebrating administrative excellence. Find out more at ‪ #‎BehindTheSuccess‬: The post Anatomy of an Executive Assistant Infographic appeared first on Office Dynamics.

2015 204

Can knowing which fork to use help you in your career?

Laughing all the Way to Work

Do people pay attention to our table etiquette when we are entertaining a client, having a lunch interview or when we are at a work function? There are etiquette schools that teach business executives , and others who want to invest in their career, how to act in public. I assumed she had either been trained in this art or because of her job of meeting so many people she had become good at small talk. Work functions can sometimes be stressful to know what to say.

2008 100

How emotional intelligence can help the customer experience

Service Untitled

The agent could tell I was stressed, and she accommodated me in what I considered to be ‘double time’ in order to reschedule and reconfirm my flight. Emotional intelligence imparts a clarity in thinking and the ability to keep one’s composure in the most stressful situations. Customer Satisfaction Customer Service Customer Service Experience Employees Etiquette Hiring & Training Little Things, Big Differences

2011 50

Solutions to Travel Planning Problems

Office Dynamics

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. Strategies for communicating with your executive to reduce stress for everyone—including you! Whether it’s helping you plan a trip together or you need an in-depth training session on TRAVO.com, please email us at help at travo dot com. For an assistant, travel planning can be a nightmare!

Travel 108

Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize.

Laughing all the Way to Work

Good time management skills can help reduce confusion, stress, and even workload levels, so there are many benefits to making sure that time is well spent. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

2010 100

Laughing All the Way to Work: A Survival Blog for Today's.

Laughing all the Way to Work

Minute taking definitely isnt easy, but it doesnt have to be stressful. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

2010 100

State of the Administrative Profession

Office Dynamics

Las Vegas, Nevada: Joan Burge, CEO of Office Dynamics and the creator of many administrative professional and executive assistant training courses, books, web videos, has captured the new mindset for the new decade in “Adminology,” presented her opening remarks, “Professional Expertise for the New Decade” and her annual "State of the Profession" address at the 17 th Annual Conference for Administrative Excellence to an audience of 174 attendees. Admin Assistant Training Adminology

2010 100

State of the Administrative Profession

Office Dynamics

Las Vegas, Nevada: Joan Burge, CEO of Office Dynamics and the creator of many administrative professional and executive assistant training courses, books, web videos, has captured the new mindset for the new decade in “Adminology,” presented her opening remarks, “Professional Expertise for the New Decade” and her annual "State of the Profession" address at the 17 th Annual Conference for Administrative Excellence to an audience of 174 attendees. By Nancy Fraze, Reporter in the Field.

2010 100

Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle. Service Untitled The blog about customer service and the customer service experience.

Ready to Quit Your Job? Read This First

Eat Your Career

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. Offer to help train others and organize your work as best you can for an easy transition.

2010 145

Productive Networking: 22 Ideas to Organize Business Cards for Effective Followup

Productive & Organized

Thanks to Peter Coombs of FRONTLINE Training & Consulting. If I meet someone at an event or training session and obtain their business card, I jot down something about that person or the conversation we had to trigger my memory next time I look them up. Not Worth Stressing Out About. And workshops or seminars are separated by the name of the trainer, especially if it was a big training event that lasted a few days.

The Bully at Work

45 Things

Even without the bill, Alicea says many companies are beginning to take steps to reign in workplace bullying because of its bottom-line consequences: Bullying can cost a company $83,000 a year from absenteeism and stress-related issues. Companies often ask Alicea to provide harassment awareness or sensitivity training as a way to make supervisors and employees more aware of bullying behavior and the steps needed to protect workers.

2011 56

Admin Buddies

Laughing all the Way to Work

Having a buddy can take some of the stress off and give you assurance that you have someone you can depend on. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

2010 109

Service Untitled» Blog Archive » A customer service lesson from a.

Service Untitled

Training is based on practice, practice, practice. Training should concentrate on ways to stay calm when an angry customer lashes out, how to choose the response action that will best suit the situation, and innovative ways to bring those volatile interactions to a polite and positive close. Service Untitled The blog about customer service and the customer service experience.

Taking the time to acknowledge someone and say thanks.

Laughing all the Way to Work

I sent another assistant a comical card about being stressed out at work. We work in a very busy office so it was a nice surprise for her to receive it and helped put the stress of the office in perspective. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

2010 109

Service Untitled» Blog Archive » Good service valued over good food?

Service Untitled

In a stressful time, consumers will spend discretionary money on experiences they know they will enjoy.&# Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S.

2010 41

Taking stock

Laughing all the Way to Work

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. The meetings were stress free and I was able to depend on my checklists and templates. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

2010 100

Kings and Queens of the Office

Laughing all the Way to Work

Posted by Patricia Robb at 11:37 AM Labels: Administrative Assistant , kings and queens of the office , problems , professional assistant , royalty , stresses at work Reactions: Newer Post Older Post Home Join me for a Webinar, Sept. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

2008 100

Service Untitled» Blog Archive » Employee satisfaction a key to.

Service Untitled

As a customer care trainer, I realize the importance of stressing employee satisfaction. Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better.

Going Checklist Crazy

Laughing all the Way to Work

As an aside, pen and paper will suffice if I have to, but you can see that the checklist can help avoid any unnecessary stresses from happening. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

2008 100

Meetings Plus: Taking them offline

Laughing all the Way to Work

Much easier than searching in Outlook and less stressful. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

2009 109

Service Untitled» Blog Archive » Hospitals need better customer.

Service Untitled

It stresses the importance of a strong relationship between patients and health care providers. Service Untitled The blog about customer service and the customer service experience.

Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Cogito Health uses similar programs to diagnose depression, drug compliance and post traumatic stress. Service Untitled The blog about customer service and the customer service experience.

Meeting preparation.

Laughing all the Way to Work

This does increase the preparation time, but on the day of the meeting it goes very smoothly with no stress. I was wondering what type of experience or training does one need to aquire to support a Board of Directors? I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

2009 100

Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

Panera’s attitude towards their employees can only stress the importance of employee satisfaction delivering and contributing to customer satisfaction. Service Untitled The blog about customer service and the customer service experience.

2010 41

Monty Python Officeland

Laughing all the Way to Work

Humour is a powerful stress reliever if done in good taste, but timing is everything. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

2009 100

10 Things = Frustration

Laughing all the Way to Work

Tools Options Preferences E-mail Options Advanced E-mail Options Unclick “Suggest names while completing To, cc and bcc…&# My life is much simply now with less stress. Training On-line 10 Things = Frustration "Mom, I'm sick!" I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

2009 100

I got an e-slap on the wrist - Ouch!

Laughing all the Way to Work

Perhaps we put a lot of the stress on ourselves because we feel that every e-mail has to be replied to immediately. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

2008 109

When working isn't fun: Ho hum, ho hum, it's off to work I go.

Laughing all the Way to Work

An interview can be as stressful on those conducting it as on the person being interviewed if the conversation does not flow. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

2009 100

Are you worried about job security?

Laughing all the Way to Work

One of the things they stressed was to hire well. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

2008 100

Service Untitled» Blog Archive » The Disney Experience

Service Untitled

It is a lot less stressful for customers when there are lots of employees around who are happy to answer questions. Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives The Disney Experience Douglas March 24, 2009 Customer Service , Little Things, Big Differences , Specific Companies 1 Comment Last week I blogged about how I would be going to Disney for a day.

2009 40

Working for the Disorganized.

Laughing all the Way to Work

You will also feel more in control of the situation and less stressed. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

2008 100