Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

JUNE 22, 2010

Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs. I do think that surveys have to be specific to a company and its particular venue.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses. It is now simple for the company to do a survey every other week If you make a job easy for everyone involved, it is a lot easier to get the job done consistently and correctly.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

AUGUST 12, 2010

Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service. Customers always have to think you care, and customers want you to make them feel good.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. In a call center, there are super stars, top performers, middle of the road workers, and low performers.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

APRIL 2, 2009

The point of having (and using) the data is that you can adjust staffing accordingly and ensure that your company is doing all it can to make use of its resources. Some companies need to staff more in the beginning of the week, others seem to be busier at the end of the week. What contact volume metrics do you track?

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

MAY 13, 2010

Feedback from questionnaires and surveys can supply constructive information. Employee responses are the best resource and most reliable method to gather customer feedback. Just like you mentioned, using surveys for feedback is an avenue for constructive feedback.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. Next year’s surveys should be even more interesting.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

MARCH 12, 2010

The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. Depending on which survey you read, it is difficult to discern if Chevrolet and Ford have surpassed Toyota or still lag behind in sales. It’s not over yet; the hypersensitive press and public are waiting.

Customer Service 40

Customer Service Postal Service 2010 Finance 40

Service Untitled

JUNE 30, 2010

Remember train, train, train. Employees need to be trained in handling customers and how to address them. The plan includes teaching employees how to deal with customer support on a different and much larger scale, how to talk to people, create content and answer questions.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

APRIL 16, 2010

Wouldn’t it be helpful if weekly newsletters went out to everyone in a company from those staff members who have direct links and exposure to customers and be able to link problems, accomplishments, and experiences to the human resources, operations, technology, engineering, finance and even accounting offices?

Customer Service 40

Customer Service Credit Card Restaurants Etiquette 40

Service Untitled

MAY 20, 2010

Become an advocate for the patient and refer the patient to helpful resources. Of course, Customer satisfaction surveys I used to dabble in some online survey groups to. Do not get defensive if the patient shows anger. Listen to their story and acknowledge the difficulty of the situation. Show empathy. At a local.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries. Canada and Mexico.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Satisfaction alone does not build a loyal customer.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

JUNE 8, 2010

Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. Included in the training were steps to turn angry customers around. We’ll Pick You Up.&# The book emphasizes that satisfying customers is not complicated. What could we have done to improve our service?

Customer Service 40

Customer Service Staples Etiquette 2010 40

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Networking.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

AUGUST 10, 2010

Training is based on practice, practice, practice. Training should concentrate on ways to stay calm when an angry customer lashes out, how to choose the response action that will best suit the situation, and innovative ways to bring those volatile interactions to a polite and positive close.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 20, 2009

Leave a Reply « The Disney Experience Difficult to Understand Customers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

MAY 15, 2009

Be More Accessible in 3 Simple Steps » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 31, 2009

Leave a Reply « T-Mobile Charging for Bills Amazon Thinks Ahead » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

USPS 40

USPS Customer Service Etiquette 2006 40

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Service Untitled

AUGUST 6, 2009

Leave a Reply « PayPal Makes It Easy Evaluating the Evaluators » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

Credit Card 40

Credit Card Customer Service Etiquette 2006 40

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I am probably not the only customer out here feeling this way. Resolve my problem.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. We want to be sure we are empowering our professionals, providing the environment, training and support to empower them to leave a positive, lasting impression on our customers and effectively serve them.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Service Untitled

JANUARY 18, 2010

Leave a Reply « How to be a service oriented real estate agent How to diffuse an angry customer » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ Celebrations range from information sharing, inspirational stories, coffee and cake breaks to huge celebratory dinners, but all hold the service and support of those working on the front lines in great esteem.

Customer Service 40

Customer Service Etiquette Social Media 2010 40