Office Dynamics

OCTOBER 3, 2010

By Nancy Fraze, Reporter in the Field. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. One reader to Joan’s blog commented, “Many of these job titles overlapped or depended on the level of the person you reported to as well as the actual duties performed.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

By Nancy Fraze, Reporter in the Field. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. One reader to Joan’s blog commented, “Many of these job titles overlapped or depended on the level of the person you reported to as well as the actual duties performed.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

BMT Office Administration

OCTOBER 4, 2022

If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”. Companies would record customer support calls to ensure customer satisfaction and use them for future employee training. File tracking uses and benefits.

Filing 52

Filing 2020 Suppliers Social Media 52

Step It Up VA Coaching

OCTOBER 25, 2012

And email etiquette is a big deal, so always use complete sentences, etc., Why not purchase a ticket to their next training call, or product they’re launching? Visit [link] to receive the free report, Top 3 Mistakes to Avoid in Creating a 6-Figure VA Business. and proof your email before you send it.

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Service Untitled

FEBRUARY 21, 2014

So let’s assume the staff is well trained, industrious, customer service oriented, and all around great employees in the sales or service department, but what happens when a customer isn’t satisfied? Look to the problems being reported and document each and every issue.

Customer Service 40

Customer Service Etiquette Training Skills 40

Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Service Untitled

MARCH 31, 2010

75 tolls with one-hundred dollar bills, drivers spitting, and a general lack of respect seemed to rationalize the alleged behaviors of toll collectors reported as defensible because drivers are generally rude and disrespectful. Toll collectors need to have customer service training also.

Customer Service 40

Customer Service Etiquette 2008 2009 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Everyone up here calls him Obama and our Prime Minister is called Harper. Why do we not use their full name? Or it is that we just dont know how to address them so revert to last names?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

MARCH 12, 2010

The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet. It’s not over yet; the hypersensitive press and public are waiting.

Customer Service 40

Customer Service Postal Service 2010 Finance 40

Service Untitled

AUGUST 10, 2010

Training is based on practice, practice, practice. Training should concentrate on ways to stay calm when an angry customer lashes out, how to choose the response action that will best suit the situation, and innovative ways to bring those volatile interactions to a polite and positive close.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

NOVEMBER 16, 2008

My boss tells me I should be able to write a letter or a report on something even if I dont know the subject that well. Read their letters and reports and see how they craft their words. .© Copyright Patricia Robb 2010 16 November, 2008 Writing when you don’t know what you’re talking about. There is usually a pattern.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

OCTOBER 13, 2010

The poll summed up the report by stating; “Be familiar and reliable. It all figures into the equation, and customer service is right up there with quality.&# People relate to affordable prices, cost efficiency, and good management. That’s what keeps all of us coming back. You can leave a response , or trackback from your own site.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 12, 2010

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. On the night of the awards Lynn reports she was sitting at a table with nine of her colleagues from HPTI including the Senior Vice-President. Her family and friends were also very excited for her.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

OCTOBER 11, 2010

The Glitch Report, which is a review of the previous day’s mistakes is a way to make it right with a sincere apology and then doing something special for a guest later on. The book offers excellent advice on training to help employees realize the importance of consistently amazing customer service.

Customer Service 40

Customer Service Travel Training Etiquette 40

Laughing all the Way to Work

JANUARY 23, 2010

There was one particular group of orphan children that was brought to our attention by a Canadian news reporter. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP AT&T Meeting Minutes 100

Service Untitled

MARCH 4, 2009

Do you have any contact information that I could use to try and gt a copy of the report? Sincerely, Charlie Hartley Accenture charles.hartley@accenture.com Fritz said: Jun 23, 10 at 11:46 am This is a very interesting report. Does you report question as to why the complacent attitude?

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

OCTOBER 15, 2010

If I opened up credit cards at all of these stores, I could have benefited from a 20% discount on my initial purchase, but by the end of the year and at this pace, I would need a shopping cart to carry around all of these credit cards; not to mention the length of my credit report and the adverse affect of so many new accounts on my credit report.

Credit Card 40

Credit Card Customer Service Purchasing Gifts 40

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

OCTOBER 22, 2010

Initial autopsy reports confirmed that the capsules had contained deadly cyanide. McNeil Consumer Products manufactured the capsules, and its parent company Johnson and Johnson immediately informed the public that it would investigate to find out if the poisonous capsules were contaminated in their own manufacturing plants.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or This is the time you need a lot of positive self talk.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 10, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JUNE 14, 2009

I was wondering what type of experience or training does one need to aquire to support a Board of Directors? I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

APRIL 8, 2009

If so, what would you recommend in terms of training (university not included/possible). It is great training for the office environment, no matter what field you end up in. Hello - I have a question for you.Would you advise getting into the Administrative Assistant profession to the younger generation in this day and age?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

MAY 31, 2009

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 16, 2010

Make sure that tasks directly associated with clients come first, consider the financial impact of a project and its completion date on the company, don’t let deadlines control the priority list (expense reports can wait when there are more important tasks), and consider cause and effect (do A to enable B, which accomplishes C).

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

APRIL 22, 2009

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Than me That - when should you use it and when should you leave it out?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JANUARY 31, 2009

Training On-line 10 Things = Frustration "Mom, I'm sick!" I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Some People see Roadblocks -- Others see Hurdles.

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 1, 2009

Training On-line 10 Things = Frustration "Mom, I'm sick!" I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Some People see Roadblocks -- Others see Hurdles.

Time Zones 100

Time Zones 2009 IAAP 2008 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If outside the city, make travel arrangements: are flights required, train or will he or she be driving. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

MARCH 20, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 27, 2009

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100