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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. That led to the creation of numerous employee monitoring solutions, including computer monitoring through cloud-based software, GPS tracking, keylogging, and other methods. limited period.

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Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.

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Service Untitled» Blog Archive » Create a vision for excellent.

Service Untitled

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too.

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Service Untitled» Blog Archive » Customer Escalations and You

Service Untitled

Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.

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Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers. The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight.

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Service Untitled» Blog Archive » White Glove Service in 4 Steps

Service Untitled

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.