Etiquette Interviewing Policies UPS 
Musings of a High-Level Executive Assistant
MARCH 22, 2013
Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. I invited half a dozen people but the word spread like wildfire and almost the entire product and engineering team showed up a little after 5:30pm. I originally just invited six people, but about thirty+ showed up.
Service Untitled
NOVEMBER 6, 2009
Escalations are usually from angry/vocal/important customers who are having a problem and are going “up the chain&#. The escalations might come down from the CEO or the President, across from PR or the Internet, or up from floor supervisors and regular agents. Policy creation, personnel management, interviewing, etc.
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Laughing all the Way to Work
OCTOBER 6, 2009
One day she just up and quit. it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. One of the biggest issues surrounding substance abuse in the workplace are the lies required to keep up the front that everything is ok. in my experience.
Service Untitled
APRIL 8, 2010
Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. Ineffective interactions will result in inconsistent policies among other customer service agents, and it is sure to create chaos.
Service Untitled
SEPTEMBER 25, 2009
If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. couches taking up space in the middle of a store don’t make much sense). The environment is respectable.
Service Untitled
MARCH 22, 2010
Beyond that, B&H has an elaborate and extremely unique system of conveyor belts and similar devices that move products around the store and to a pick up area. Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom).
Service Untitled
JUNE 15, 2010
Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.
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