Etiquette Interviewing Phones Policies 
Musings of a High-Level Executive Assistant
MARCH 22, 2013
Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. My question however, is… should I disclose the reason for my termination in my job interviews? Regardless, get a letter in writing on letterhead and their contact info for phone references from whomever.
Service Untitled
APRIL 8, 2010
Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. Ineffective interactions will result in inconsistent policies among other customer service agents, and it is sure to create chaos.
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Laughing all the Way to Work
OCTOBER 6, 2009
it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. and hopefully, they have supportive procedures and policies in place to help them." Admin in the Spotlight: Interview with Lynn Holgat. This is usually a lot of "talk" in companies.but little real support for it.
Service Untitled
FEBRUARY 26, 2010
So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?
Service Untitled
MARCH 22, 2010
This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. Liberal return policy.
Service Untitled
FEBRUARY 19, 2010
Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. This is where standards of KPI or Key Performance Indicators come into play.
Service Untitled
APRIL 5, 2010
The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible.
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