Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. They’re still mentors.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 23, 1 p.m. (New

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview. How had this changed you?

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

SEPTEMBER 13, 2008

When I interview for a job I interview the person interviewing me and try to get a feel for whether we will work well together. Good boss, bad boss On one interview I went on, when I met the two men who would be interviewing me, I met the first one and thought, "OK, so he seems like a nice man and I could work with him."

Time Zones 100

Time Zones Interviewing IAAP International 100

Laughing all the Way to Work

DECEMBER 5, 2009

INTERVIEW WELL Make it a conversation. You are interviewing them too so ask questions. Take notes during the interview so you don’t forget what you wanted to ask. Admin in the Spotlight: Interview with Lynn Holgat. CONFUSCIUS SAID, “Love what you do and you will never work a day in your life.&#

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

JULY 1, 2010

I have been on some interactive sites where assistants ask questions and get answers and I learn from them as I have some of the same questions. Lunch n learns are also a good way to learn from each other. Administrative newsletters or bulletin boards where you can post tips or suggestions is a good way to learn.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Remember train, train, train. Employees need to be trained in handling customers and how to address them. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 10, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

MAY 31, 2009

Lesson learned and will now put me on high gut alert. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. 23, 1 p.m. (New Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

OCTOBER 31, 2009

I know the newness of it all will be gone soon and it will just be a normal thing that he is a little walker, but for now it is cute to see him learn this new skill. Admit your mistakes and try to learn from them. Admin in the Spotlight: Interview with Lynn Holgat. Make a decision to listen to and hear what your boss has to say.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Laughing all the Way to Work

FEBRUARY 7, 2010

But, as I learned the hard way it doesn't work on all systems. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. 23, 1 p.m. (New

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

MAY 1, 2009

If you are a new hire, take the time to learn and ask questions. The first months on the job are a learning and growing experience. Take advantage of this time to learn as much as you can and ask, ask, ask. Admin in the Spotlight: Interview with Lynn Holgat. 23, 1 p.m. (New Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 16, 2008

I interviewed my friend who is a minute taker. I did do research however and read as many articles and books on the subject that I could and then I tackled the article and actually learned something while doing it. Writing on a subject you know nothing about is a good way to learn something about that particular topic.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. Admin in the Spotlight: Interview with Lynn Holgat. Not that I wasnt interested but I could only do the very basics. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or Admin in the Spotlight: Interview with Lynn Holgat.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

MARCH 29, 2009

If you get an opportunity for an interview you may as well go and try it. Be prepared in the interview with your own questions too. I always like the interview to be a conversation, with both sides talking. HA HA, not funny Be very careful about using humour in an interview. They are interested, now what?

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

APRIL 5, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 20, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. In a call center, there are super stars, top performers, middle of the road workers, and low performers.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

APRIL 22, 2009

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 28, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

FEBRUARY 13, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 23, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

FEBRUARY 27, 2009

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

SEPTEMBER 7, 2009

Depending on how acronym happy your office is, it can be like learning a new language. I suppose we better get used to it as it seems to be a trend and start to learn the language of acronyms and initialisms. Admin in the Spotlight: Interview with Lynn Holgat. Back to the drawing board. Oh where or where is my password?

Time Zones 100

Time Zones ASAP IAAP International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If outside the city, make travel arrangements: are flights required, train or will he or she be driving. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

JANUARY 31, 2009

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Admin in the Spotlight: Interview with Lynn Holgat. Training On-line 10 Things = Frustration "Mom, I'm sick!" Oh where or where is my password?

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Service Untitled

AUGUST 10, 2010

So what is the customer service lesson to be learned here? Training is based on practice, practice, practice. The attendant has been charged with criminal mischief, reckless endangerment, and criminal trespassing. Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

Customer Service 40

Customer Service Etiquette 2010 2006 40