Laughing all the Way to Work

SEPTEMBER 17, 2010

I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. When I reviewed the invoice I noticed there was a guest on our bill who wasnt in our party so that amount got taken off. Once the invoice arrives you should check to make sure everything is accurate.

Time Zones 100

Time Zones IAAP Negotiating International 100

Professional Assistant Blog

JANUARY 4, 2008

We use SmarterStats to review our page views, hits, resolved IP addresses, etc. I have been updating my firms website stats for quite some time now and wanted to share some tips on getting the information correct - the first time.

2008 100

2008 Google Docs Cubicle 2007 100

Professional Assistant Blog

NOVEMBER 29, 2007

Hotel managers and catering companies are also getting rave reviews about good branding quality. This is actually good for your heart and has many health benefits as well. Upscale coffee brands are becoming the norm in many offices across the world.

2008 100

2008 Google Docs Cubicle 2007 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an internal meeting, has a meeting space been booked? Prepare a meeting package for your boss and bring forward prior to the meeting to give them adequate time to review (hardcopy or electronic depending on your boss’s preference). Smith to discuss strategies for upcoming marketing conference). Enter it in calendar.

Time Zones 100

Time Zones IAAP International Calendars 100

Professional Assistant Blog

SEPTEMBER 5, 2008

It even happened to me a few times, where people would create files themselves, then send it around to others to review and make changes, but never save it on the network drive. What if someone told you that you did something wrong, but you remember sending an e-mail with the correct information?

Microsoft Outlook 100

Microsoft Outlook 2008 2007 Cubicle 100

Laughing all the Way to Work

OCTOBER 31, 2009

Review these steps regularly and practice them in your day-to-day work life. If you have treated anyone unfairly, take the time to apologize and try to make things right. Accept that you cant do everything yourself. Dont be afraid to ask for help and guidance from others. Maintain a good work/life balance. 23, 1 p.m. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. This meeting was held out of town and those are a bit more hectic because I cant easily go to my desk to get what I need. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. Every time I use a bus ticket, I keep a mental inventory so I know when I need to buy some more and dont show up at the bus stop one morning and Oops! no tickets. Do I have everything?

Time Zones 100

Time Zones IAAP 2010 International 100

Professional Assistant Blog

AUGUST 26, 2007

You are now ready to review and print all of your mail merged letters. Next, you can preview all of your letters, if you wish, but I usually go to the next step, since you will be able to see all of your letters one after the other. Here, click on “Edit individual letters&# , then click “All&# and a new window will pop up.

Microsoft Word 100

Microsoft Word 2008 Cubicle 2007 100

Laughing all the Way to Work

FEBRUARY 14, 2009

I have become familiar with time zones, airport codes and international holidays to avoid. At my annual review each year my supervisor asks me if there is some area that I would like to move into and each year I tell her why would I want to close myself into just one job when right now I get to do everything I love. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 15, 2010

Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. January 16, 2010 Foley-In-Charge said. Our office manager updates it every morning. I do like the color features, but I only use the bright yellow for appts that cannot be moved.

Calendars 100

Calendars IAAP Time Zones 2010 100

Service Untitled

OCTOBER 1, 2010

The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Service Untitled

APRIL 30, 2009

Possibly Related Posts: Internal customer service counts too Everyone has a customer whether it be outside or inside. Things like this not only keep employees informed, but also helps make them feel more important and engaged with what’s going on at your company and most importantly, where it’s going.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

JUNE 4, 2009

These are all metrics the company tracks internally and can easily compare to how they’re doing. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

AUGUST 29, 2009

Check with your boss and if agreed, unsubscribe from any unnecessary e-mails that may be cluttering their Inbox or create subfolders and drag and drop these e-mails there for your boss to check when he or she has the time to review them. Your role may be just to unclutter their Inbox so they can better manage the important items.

Management 100

Management Time Zones IAAP 2009 100

Laughing all the Way to Work

JANUARY 13, 2009

Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. Maybe the performance appraisal wont be so bad after all. So, do I get my raise yet? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

SEPTEMBER 21, 2010

Internally, we call this our WOW experience,&# explains Zappos, one of the most successful customer service oriented businesses of today’s competitive market. . “We’ve been asked by a lot of people how we’ve grown so quickly, and the answer is actually really simple.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

JUNE 14, 2010

Unless your culture is focused on both improving the experience for both your internal and external customers, you can’t achieve sustained growth. You can leave a response , or trackback from your own site. Check out my blog post about empowering employees at [link].

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Laughing all the Way to Work

DECEMBER 12, 2009

Drafting a letter If your boss asks you to respond to a letter on his or her behalf, draft it as if your boss was going to sign it, i.e. have it set up properly with the date (or [Insert Date]) and the address correctly filled out and then either send it by e-mail or print it for his or her review. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International 2009 100

Service Untitled

FEBRUARY 29, 2012

” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? Rob: It pretty much is your review at this point. We don’t really do formalized reviews like most companies do anymore. They do their review. So we don’t necessarily have a review period. How does that work?

Interviewing 40

Interviewing Customer Service Skills Goals 40

Service Untitled

MARCH 4, 2009

We are now helping our international group create a survey program and I’m very interested in the details of the study. So the issue for me is it is all relevant dependent on where you live and the market conditions. Tim said: Mar 16, 09 at 11:05 am I have been conducting customer surveys for the U.S. Canada and Mexico.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

SEPTEMBER 3, 2010

We recognized that great service doesn’t come down to what we think about our performance internally. Answer: Four years ago we stepped back and realized the behaviors we were incenting were not based on the voice of the customer. It’s all about what the customer thinks after every interaction.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

AUGUST 26, 2010

So instead of a US service network and an international service network, since the beginning of year we have had a global service network we call World Service. We have a global network, and one of the neat things about the organization is that for the first time in the history of the company, it is managed globally.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

BioTeams

JUNE 30, 2005

The easiest way to do is have the team identify and agree upon the key external and internal situations which everybody needs to pay attention to. In other words what are the key internal team state changes that need to be constantly monitored? – Challenge “Permission Structures” – Regular team review sessions.

Medical 52

Medical Networking AT&T 2005 52

Service Untitled

JUNE 24, 2010

Due to our strong involvement in pro audio and the music industry, it’s natural that many employees are also very talented musicians or music aficionados – thus many Sennheiser internal conferences often end with sizable jam sessions after the official part is done.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Service Untitled

APRIL 7, 2010

Eventually we got to San Antonio, on an American Airlines flight from Miami International Airport, via Dallas, not direct, like the Spirit Airlines flight that we’d booked. Spirit CLAIMED that they’d sent us an email, but there were other angry passengers in the same situation, and they hadn’t received emails either.

Customer Service 40

Customer Service Travel Policies AT&T 40

Musings of a High-Level Executive Assistant

AUGUST 15, 2012

My question is regarding social etiquette: I recently started working in a very small company that is very successful; I attribute this to the fact that we hire only the best (we have people from Google, Facebook, Yahoo, etc.). The EA's only direct reports are interns or other assistants. I hope my perspective can help you.

Etiquette 40

Etiquette Agenda Promotion Yahoo 40