Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Managers who do not know how to utilize administrative assistants in new ways. In a recent survey, 624 respondents presented 230 different titles! By Nancy Fraze, Reporter in the Field. It’s exciting and rewarding.”.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. photo credit: michale No related posts to display.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

OCTOBER 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. Remember train, train, train.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

FEBRUARY 17, 2009

Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. How do we then make it more interesting and applicable? Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

AUGUST 12, 2010

Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service. For instance, the hairdresser at the salon I have used for years recently relocated to another state.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. How does a summer surcharge ranging from $10 to $30 sound?

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

AUGUST 10, 2010

Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell. Training is based on practice, practice, practice. Of course, How to write a complaint letter A complaint letter, as unpleasant as it might be to. For more on this situation, see this article from ABC News.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture. .&# The video is after the jump.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

MAY 13, 2010

Are their procedures better than yours, and how can you improve your company? Feedback from questionnaires and surveys can supply constructive information. And I agree, getting out and seeing what the competition may be doing better than you can generate ideas on how to enhance the customer experience.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. Engineer a customer-centric organization Customers make their decisions based on their emotions and how. How to show customers you appreciate their business The company owner sets the rules, and employees need to.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Networking.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio. There are no.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

JANUARY 18, 2010

How to be a service oriented real estate agent If you’re a successful real estate agent, you have more. These may have been future clients, so it is always very important to take each complaint seriously. photo credit: iluvrhinestones Possibly Related Posts: Is customer service commensurate with price in real estate sales?

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I know how to use Twitter and Facebook, and I will tell others. My time is valuable. Communicate with me.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ How to Turn Even the Most Difficult Customer into Your Biggest Fan,&# is on store shelves and online resellers. Their book called “Who’s Your Gladys?

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time? photo credit: all of olive.

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

SEPTEMBER 25, 2009

It’s also important that your employees can use proper grammar and know how to articulate whatever needs to be said. If employees are walking around screaming or cursing, that’s obviously going to distract customers and lead them to form negative impressions of your company. Employees are empowered to do what’s necessary.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

FEBRUARY 26, 2010

Leave a Reply « How to effectively complain over the phone Do toll-free numbers help customer service? Perception is key to customer service excellence It’s easy to fool our senses and perceptions. David Copperfield. You can follow any responses to this entry through the RSS 2.0

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Great advice from Service Untitled about how to calm down angry customers: [.]

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

AUGUST 30, 2010

photo credit: muddanudo Possibly Related Posts: Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, How to use a customer satisfaction survey to evaluate business performance We all work hard to deliver quality and value to. There are no.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

MAY 27, 2010

If a computer program could tell you such descriptive phrases as “Struggling to contain excitement,&# “Getting angry,&# or “Warm and fuzzy,&# you would know how to address each individual customer to maximize customer service excellence. And that is what the new computer program called Magnify may be doing.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

MARCH 2, 2010

The Wachovia branch in the subdivision of Abacoa in Jupiter, Florida knows how to build new cooperative and collaborative relationships with customers. The final merger of Wachovia Securities to become Wells Fargo Advisors with the new branding is expected to be completed shortly.

Credit Card 40

Credit Card Customer Service 2004 2008 40

Service Untitled

MAY 26, 2010

How to Turn Even the Most Difficult Customer into Your Biggest Fan,&# has been involved in relationship-based sales and customer service for over 20 years. If you’re a manager, are you setting a positive example of service for your staff? Have you defined your corporate mission, values and culture?

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Service Untitled

JULY 26, 2010

Linda does have experience in the medical profession, so her task was not as monumental than perhaps for the rest of us who might not have figured out how to read the bills, what insurance companies don’t cover, and even recognize some of the ridiculous fees that can show up on one’s bill.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

JUNE 14, 2010

We don’t want the customers to suffer because one of our staff has made a mistake and is afraid to admit it; we want to be supportive of that staff member and not throw him under the bus, but educate him how to solve the problem and build a sense of responsibility.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

FEBRUARY 17, 2010

You’ve probably already received training on how to deal with angry or difficult customers, but there are rare times when you have to tell a customer “No&# because what they are asking is beyond the scope of what you’re capable of doing.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

SEPTEMBER 24, 2010

How to diffuse an angry customer A friend of mine purchased a pair of shoes from. What do you think? photo credit: Kirstea Possibly Related Posts: A customer service lesson from a JetBlue flight attendant A JetBlue flight attendant made all the headlines yesterday when. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Many times I have ordered products and then have had to abandon my order because it just got too complicated and I wasnt sure how to get back to my order.

Fax 100

Fax Time Zones IAAP 2009 100

Success

MARCH 4, 2024

Professional development books give insight on how to grow in our careers, grow as people and better approach work-related challenges, shifting work environments and new opportunities. How to Make Sh*t Happen: Make More Money. As much a memoir as a how-to, Drop the Ball recounts Dufu’s struggle and solution: letting go.

UPS 275

UPS Social Media Etiquette Health 275

Service Untitled

JUNE 24, 2010

We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. However, we work hard with our retail partners on training their staff or providing in-store tools that help in guiding customers. Customer service must go above and beyond what the end-user might expect.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Service Untitled

APRIL 6, 2010

How to effectively complain over the phone Last week, everything in my house broke. If customer service telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed. There was the.

Customer Service 40

Customer Service Etiquette Phones 2010 40