Office Dynamics

MARCH 12, 2015

It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Service Untitled

MAY 26, 2010

A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. Biggby Bob embodies these statements in both his presentations and his social media persona. Want to meet Biggby Bob?

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Service Untitled

FEBRUARY 12, 2010

Take the example of an employee stocking the shelves at a local hardware store. Instead of ever saying no, a business should always be able to present options or alternatives, but in order to encourage employees to perform in such positive ways as the above examples, the company has to empower employees and coach them in positive ways.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. For example, addressing the Minister of (insert govt agency here) is it Honourable so and so or Mr. or Ms. Everyone up here calls him Obama and our Prime Minister is called Harper.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Customer Service 40

Customer Service Credit Card Travel Fax 40

Laughing all the Way to Work

JANUARY 31, 2009

You would be surprised how many misspelled words get in there by mistake; for example, instead of pressing Change you press Add to Dictionary when you are going through your SpellCheck. Training On-line 10 Things = Frustration "Mom, I'm sick!" Some People see Roadblocks -- Others see Hurdles.

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Service Untitled

SEPTEMBER 7, 2010

In order to gain a customer’s loyalty, the brand has to be trusted and presented as trustworthy, competent, efficient, and intelligent. For instance, let’s take the example of the successful clothing company Patagonia. We want favorable behaviors from companies.

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

Chief executive Bernie Brookes announced he has authorized the refurbishing of eight of the stores to include profound improvements in the visual presentation, a new merchandising system, and the improvement of the level of customer service which will dramatically improve team members’ abilities to serve customers.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. In the end that leads to unrealistic expectations.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JANUARY 31, 2010

The art of saying thank you can sometimes get lost in our busyness, but here are some examples of times it would be nice to send a card from work: To thank presenters who speak at your workplace. It is an American based company and I am in Canada, but the cards I sent were all received within a week.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

NOVEMBER 7, 2009

For example, "Further to our conversation this morning, attached is a template letter that should meet your needs." For example, "Please send me the following information: - A photocopy of Ms. What do you want? Next, state the purpose of your e-mail. What are you e-mailing them about? Point being.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 6, 2009

my advice when you suspect a co-worker has a problem with drug or alcohol is to alert HR.but have some specific examples available. One item Ive noticed is mood swings. I guess from a personal perspective. Their supervisor should be noting if they are late often or have too many sick days. If I felt really compelled to talk to them.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

Example: If youre looking for a Blockbuster in Arlington, Texas you can send this text message: Blockbuster 76001 Pretty neat. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

OCTOBER 26, 2008

In this example, I did the following: Go to the end of page 1, i.e. the last cell (bottom right), or after the last word on the page. She said it would be the same instructions for a table or a document in Word. These are instructions for Word 2003. "I I had a 6 page table and I changed the footer on page 2 and then again on page 5.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 18, 2008

If you meet someone at an Administrative Assistant conference, for example, make sure to follow up with that contact within a week or two after the event. I choose to tell stories that I know others can relate to and maybe even learn from listening. Keep in touch. Give before you get.

Networking 100

Networking Time Zones IAAP International 100

Laughing all the Way to Work

OCTOBER 10, 2008

In my readers example, the problem was the trials of working for multiple bosses when one or more of them is disorganized. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

MAY 24, 2009

Under Leader, click the leader option that suits your needs i.e. ……1 or --1 Click OK Type text you want i.e. Agenda as in example below. In the Paragraph dialog box, click Tabs (bottom left). Then tab over and your leader will appear. 2 Line Spacing Highlight section you want to change spacing on. spacing To insert a document i.d.

2007 100

2007 Time Zones IAAP 2003 100

Laughing all the Way to Work

AUGUST 29, 2009

For example, Patricia Robb on behalf of [boss’s name]. Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? Speak to your IT Department.

Management 100

Management Time Zones IAAP 2009 100

BioTeams

JUNE 30, 2005

Bioteaming is as such a new research area focused on the systematic study of natures’ historically most successful living teams while identifying best methods and approaches to transfer and integrate nature’s best solutions into the daily life of Virtually Networked Teams present handicaps and limitations.

Medical 52

Medical Networking AT&T 2005 52

Men With Pens

NOVEMBER 19, 2009

For example, my niche interests are humor, tech, writing (clearly!) & Octopus Obedience Training—Better Than Ricky Gervais Reply Deneen Wilson ( @typingbug ) November 20, 2009 at 8:41 am This is so true. Example: I have a social work degree. Am I formally trained in food preparation? That’s the important bit.

2009 40

2009 AT&T Gifts Training 40