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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year. Do your homework.

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Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. Join my email list here if you want to get an email when a new episode goes live.

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A Day in the Life of Renée Marino, a Broadway Star-Turned-Master Communicator

Success

Before a keynote or collaboration, she initiates several calls to determine a client’s biggest pain point, to plan breakout sessions and, especially, to learn more about their company. Speaking of mealtime: Marino trains her own team on communication best practices at monthly lunch-and-learns. No one spoke…. It broke my heart.

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Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack.

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Ep 216: Claudette Clayton on Calendar and Email Management, Delegating, and Evolving as the Assistant Role Evolves

LEADERASSISTANT.COM

In this episode, Claudette talks about her journey as an assistant, tips for calendar management, delegating, evolving as the job evolves, email management, and dealing with difficult executives. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

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Ep 263: Fiona Young on AI and the Future of the EA Role

LEADERASSISTANT.COM

Fiona Young is founder of Carve, a series of live digital courses for executive assistants to learn AI, create capacity, and develop into a strategic assistant. Before launching Carve, Fiona spent five years leading learning programs at Hive Learning, the b2b peer learning app.

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Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

LEADERASSISTANT.COM

Ciara Trotman is an executive assistant and event planner with over 20 years of experience in corporate finance and big box technology. LEADERSHIP QUOTE I will not lose, for even in defeat there’s a valuable lesson learned, so it evens up for me. – Join my email list here if you want to get an email when a new episode goes live.

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