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MAY 20, 2010

The listening skills are to be just like any responsible customer service representative would do: Listen carefully to the patient’s entire story and what is their dissatisfaction specifically. Of course, Customer satisfaction surveys I used to dabble in some online survey groups to. At a local.

Customer Service 40

Customer Service Medical Health Etiquette 40

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SEPTEMBER 21, 2010

I just conducted two days of communication and customer service skills training for a large organization and was pretty shocked to find out how little has been done within this place to help their staff, especially the front line staff, know how to engage customers.

Customer Service 40

Customer Service Training Etiquette 2010 40

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APRIL 8, 2010

Training, knowledge, and skills are the objective standards and basics of customer service agents, but equally as important for the complete package is the attitude which can ultimately make or break the front lines of one’s business.

Customer Service 40

Customer Service Training Etiquette Confidence 40

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JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

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JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

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SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

Customer Service 40

Customer Service Verizon Staples Phones 40

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AUGUST 10, 2010

The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell. Training is based on practice, practice, practice.

Customer Service 40

Customer Service Etiquette 2010 2006 40

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SEPTEMBER 9, 2010

When employees get nervous, defensive, and confused while managing customers, the lack of skills can only result in a loss of customers; thus the loss of revenue. I think we all have been in a position when we just didn’t want the item we purchased, but at times have been forced to lie when returning it.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

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JANUARY 29, 2010

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

Customer Service 40

Customer Service Etiquette 2010 2006 40

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FEBRUARY 26, 2009

Once you have the customer listening, use your best active listening skills and positive language to come to a solution. It’s unfortunate, but sometimes you just have to talk while an angry customer is talking. If you lower your voice, you will usually be able to gain some control over the conversation.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Brilliantly Better

OCTOBER 21, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact What Is Rich and Happy by dragos on October 21, 2010 · 29 comments in Success & Wellness Tweet This is a guest post by Tim Brownson, @timbrownson. Tim Brownson´s last blog.

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2010 AT&T Goals Learning 40