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Professional Development Opportunity for VA Entrepreneurs

Loosely Speaking

Listen to my interview with Jeannine Clontz Jeannine’s goal in offering her Teleseminar series is to help VA Entrepreneurs “increase profits and build the business of their dreams.&# Here are some of the interviews scheduled for the next few months: April 15: Branding for Future Success – What is your Brand ?

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AZVAs Podcast Episode 2: March 2010

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast Episode 2: March 2010 Wednesday, March 10, 2010 at 10:28 am // By: ktcosmos // Category: AZVAs Podcast Here’ s your quick link to the March 2010 AZVAs Podcast: [Listen Now!] Leave a Reply Site Pages Commenting Policy About ktcosmos Got Loose Change?

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AZVAs Podcast 3: Prepping to Attend Industry Events

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast 3: Prepping to Attend Industry Events Sunday, April 18, 2010 at 2:34 pm // By: ktcosmos // Category: AZVAs Podcast Your quick link to the April 2010 AZVAs Podcast is at the bottom of this post. The event takes place in Phoenix, Arizona, April 20 – 23, 2010.

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AZVAs Podcast Episode 1

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast Episode 1 Tuesday, February 9, 2010 at 2:34 pm // By: ktcosmos // Category: AZVAs Podcast , Life of the Virtual Assistant AZVAs Podcast launches today! Leave a Reply Site Pages Commenting Policy About ktcosmos Got Loose Change? Episode 1: February 2010 [.]

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Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Service Untitled» Blog Archive » Customer Escalations and You

Service Untitled

Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.

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Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.