Download Etiquette Resources Training 
Office Dynamics
NOVEMBER 19, 2015
Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. More free assistant training at your fingertips. In fact, we are so passionate about providing training to you that we added a second YouTube Channel called Live a BIG Life. appeared first on Office Dynamics.
Office Dynamics
JUNE 22, 2016
Plus helpful resources for continued learning!). Download – June 2016 Webinar Chat ARCHIVE. Webinar Suggested Resources. Office Dynamics (an abundance of resources available right here!). Career Portfolio Resources. What self-leadership actually means and how it differs from traditional “leadership.”.
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Office Dynamics
MARCH 12, 2015
Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training.
Service Untitled
OCTOBER 12, 2010
Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?
Service Untitled
SEPTEMBER 21, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.
Service Untitled
MARCH 31, 2010
Toll collectors need to have customer service training also. Service Untitled The blog about customer service and the customer service experience. They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.
Service Untitled
SEPTEMBER 27, 2010
It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. In a call center, there are super stars, top performers, middle of the road workers, and low performers.
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