Stephanie LH Calahan

MARCH 25, 2011

When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) I put in as much info as I need to find that contact at a later date (name, company, title, industry, etc). The business cards?

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

FEBRUARY 17, 2010

No matter what industry or company you work for, however, people are going to expect friendly service at the very least. Maria Palma is a professional writer and entrepreneur who spent 13+ years in the retail service industry as a salesperson and manager before venturing out on her own and starting her own businesses.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

JUNE 15, 2010

In the service industry the employee is the face of your business. Work with employees who want to work on their career advancement. The motivation of knowing that tomorrow will bring new opportunities to employees motivate personnel to strive to be the best they can.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

AUGUST 17, 2010

So much work to be done in this industry! So arrival time is set for 2 hours after departure, but they know it’s really only 1:45. That way if they leave late, they’re still on time. And if they leave on time, they get brownie points for early arrival. Why haven’t they called us to help them yet?

Customer Service 40

Customer Service Travel Etiquette Policies 40

Service Untitled

MARCH 22, 2010

A well trained customer service representative from a reputable retail store can add lots of value to the hospitality industry. I’ll be anxious to hear how this new model works in the hotel industry. A great model for this is seen at Nordstrom’s.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Office Dynamics

MARCH 12, 2015

Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. Baby boomers are admired for their business savvy, etiquette and professionalism and companies want that to flow over to the Gen Y’s and millenniums. Live Webinar Question and Answer Follow up!

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Service Untitled

OCTOBER 21, 2009

It is a different way of thinking and a way I’d encourage companies in any sort of competitive industry to think. I think target abandonment rate varies on the industry and the type of service the company wants to provide. Would you say there is a target abandonment rate that support organizations should shoot for?

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

OCTOBER 7, 2010

We’re not looking only at our competitors in the credit card industry. We really look as being among the leading service provider in any industry and aspire to be the world’s most respected service brand. Answer: I’d just reiterate that one of our core areas of focus at American Express is to provide superior service.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

APRIL 16, 2009

Dawn Lane said: Jun 11, 09 at 1:03 pm I provide administration services to a number of small businesses and see many people within my industry setting minimum charges and also then billing in 15 minute increments. Large corporations and small businesses alike seem to set strategies and execute tactics for the short term only.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. This morning Spirit Airlines announced an up to $45 charge for each piece of carry-on luggage placed in the overhead bins.

Customer Service 40

Customer Service Travel Policies AT&T 40

Service Untitled

JUNE 24, 2010

Due to our strong involvement in pro audio and the music industry, it’s natural that many employees are also very talented musicians or music aficionados – thus many Sennheiser internal conferences often end with sizable jam sessions after the official part is done. Music plays a large role at Sennheiser.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40