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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. We’re not looking only at our competitors in the credit card industry. Answer: I’d just reiterate that one of our core areas of focus at American Express is to provide superior service.