Service Untitled

JULY 7, 2010

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&#

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Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. I put in as much info as I need to find that contact at a later date (name, company, title, industry, etc). From Clutter To Actionable Information.

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Business Cards Networking ASAP Etiquette 100

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Customer Service Phones Promotion AT&T 40

Service Untitled

JUNE 4, 2009

They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc. The company does this so they can see how they’re doing relative to the rest of their industry. A lot of companies are in fiercely competitive industries.

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Customer Service Etiquette 2006 2009 40

Service Untitled

FEBRUARY 17, 2010

No matter what industry or company you work for, however, people are going to expect friendly service at the very least. Maria Palma is a professional writer and entrepreneur who spent 13+ years in the retail service industry as a salesperson and manager before venturing out on her own and starting her own businesses.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

OCTOBER 7, 2010

We’re not looking only at our competitors in the credit card industry. We really look as being among the leading service provider in any industry and aspire to be the world’s most respected service brand. Question: How do you approach design and how do you use your phone menu?

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Interviewing Customer Service Social Media Credit Card 40

Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. I’ll be anxious to hear how this new model works in the hotel industry.

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Customer Service Policies Purchasing AT&T 40