The Small Business Blog

MAY 4, 2017

This can come down to the customer service you provide, from the moment they get in touch or walk through your shop door. Small businesses also usually go hand in hand with local business and local customers. It’s also worth setting up a way to reward your customers. Getting your customers involved.

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Office Organization Success

APRIL 24, 2015

You can create your first info product in as little as two hours when you follow these steps below. But first, let’s look at why having an info product as part of your business model is so important. This is where you start to look at your Product & Marketing Funnel and see where the gaps are and where new products can fit.

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Service Untitled

JULY 2, 2014

.” In the relevant subject of customer service, and estimating that half of all consumers may have from time to time become engaged on Facebook, does it make us wonder if what we buy or how we feel about a company can be artificially manipulated? How do we better suit the needs of the people using this product?

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Service Untitled

FEBRUARY 14, 2013

If you have ever been to the Genius Bar at an Apple store, knowledgeable men and women in blue shirts walk around the store carrying their iPads teaching, explaining, or helping set up appointments about an Apple product. Possibly Related Posts: Is British Airways providing better customer service or are they stalking you?

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Success

JUNE 8, 2022

It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. For businesses, this means your products or services are targeted to those who may have a vested interest in what you offer.

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Service Untitled

FEBRUARY 6, 2013

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Listen to the problem.

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Service Untitled

JUNE 11, 2012

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. To date Google states 50 merchants have signed up for the program. So how does the new program work? photo by: Daniel Morris.

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Service Untitled

DECEMBER 12, 2012

What we don’t like however, are problems with the merchandise or services we purchase. Therefore customers are more likely to shop at the competition when customer service perfection fails. Here are the top three: Be enthusiastic when customers enter your store.

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Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

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Service Untitled

MAY 16, 2011

In order to make customers happy, we need to be sure our employees are happy, and there is no better way to uphold and maintain a sustainable strategy than by being an excellent role model. The experiences however, remind me of what world-class service can offer. World-class service is made up of the best systems and processes.

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Service Untitled

JUNE 5, 2012

It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6 In 2011, over 72.6 Clearly state F.A.Q.’s

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Service Untitled

NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

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Service Untitled

DECEMBER 1, 2011

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. cashmere sweater sale, and who found and purchased 47 inch LED televisions for $199.00. So now statistics and polls get confusing.

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Service Untitled

JUNE 25, 2012

No matter how quickly technology continues to dazzle us with innovative ways to contact our customers, understand new products, or strive to make purchasing convenient and quick, satisfied customers and our future relationships with them are what keeps our businesses growing. Can you think win-win ? photo by: Wootang01.

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Service Untitled

NOVEMBER 22, 2011

The same kind of question arises when an organization charges less for a product online than if you actually walked into the store? Who wouldn’t question why a return policy for the same online store would be 45 days, but the in store return policy is only 30 days? photo credit: kholkute.

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On The Job

APRIL 13, 2016

Most companies realize that customer emotions are key in purchasing decisions or brand loyalty, but it’s something based on gut reactions with little data or science to back it up. For customer experience gurus, however, this can be a bit frustrating. How can they leverage customer emotions?

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Service Untitled

SEPTEMBER 15, 2011

My son was raised using the Internet and whenever we talk about buying a new product, he’s already on the corresponding website and has a wealth of information before I even find my car keys. By 2014, consumer purchases using e-retail is expected to exceed $249 billion. Consumers know prices, know products, and know good service.

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Service Untitled

AUGUST 19, 2011

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. It’s where new franchise owners can take up to a year to come aboard.

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Service Untitled

JUNE 21, 2011

Please don’t hang up.&# Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint. I was guided through a huge choice of services – all by a human and with an explanation of each service.

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Service Untitled

FEBRUARY 2, 2011

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? There are no.

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Service Untitled

MAY 11, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Never forget to ask your customers about your customer service. What do they think about your business?

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Service Untitled

MAY 10, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Never forget to ask your customers about your customer service. What do they think about your business?

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Success

OCTOBER 19, 2021

It only takes you a couple of hours per day, but your product is great. That logo may look fine close-up on a business card. Standard Operating Procedures and automated processes such as Customer Relationship Management (CRM) software serve critical roles for scalability of enterprise generally.

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Office Organization Success

MARCH 8, 2010

This is where you start to look at your Product & Marketing Funnel and see where the gaps are and where new products can fit. If you’re like most solo service professionals you’ll have something at the top (i.e. You now need to create a sales page for your product, and associated shopping cart link.

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Small Business CEO

NOVEMBER 2, 2010

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.

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Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Success

SEPTEMBER 6, 2021

When I read it in 2015, I was working both a full-time government job and launching a side business that would eventually eat up 80 hours of my week. Choose a product or service. Following your passion vs. the technical approach Physical or digital products? Or a service? As little as a weekend to set up a website.

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. B&H says it uses this advantage to let manufacturers show their “newest and hottest products to customers and staff.&# Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L.

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Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# com ready to run the race for a share of the huge baby market. .&# Louis market.

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Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

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Make or Break Moments

JUNE 9, 2010

I went to Levin because they had a 50% off sale and if you purchased on the weekend, it was free delivery. I’ve bought furniture there before – a dining room set, some end tables, and I’ve been happy with the purchase. I asked for Chuck and he remembered me. He and I hadn’t talked price. Sure, me too.

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Allwork

NOVEMBER 6, 2023

So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. And the product there is pay as you go model. And so these niche providers of specialists are coming up as well.

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Eco-Office Gals

JANUARY 14, 2013

However, just like with those who bring in their own cups, if you do purchase a reusable Starbucks one, the customer service team will still rinse it out with boiling water before each use (for those who are as interested in cleanliness as you are the environment). Certainly not. We’ll raise our (reuseable) cups to that.

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Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

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Eco-Office Gals

OCTOBER 21, 2010

The holidays are coming up quick and it’s time for Eco-Office Gals to get in the giving spirit. I have worked with PFL on several client projects and they have all been impressed with the quality of product delivered to them and the Customer Service is top-notch! Many of you will have printing needs for the season.

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Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. I’d come early to watch the warm ups and stay for the game. Now “dated&# is a relative term. He’s got to ride that nag till it drops.&#

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Make or Break Moments

AUGUST 9, 2010

We didn’t grow up together. I just came back from a regular shopping excursion to Drug Mart and although they still have the same great products and the rest of the staff knew my name and greeted me warmly – it just wasn’t the same. It isn’t the products or the prices or the special sales.

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