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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

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Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.

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Complain with flair

Service Untitled

Last night several of us were at a new restaurant in town to celebrate a friend’s new job. What is not part of the experience however is poor service; no one expects service failures, but no one wants to see a party of four raising their voices, losing their tempers, or threatening the servers. photo credit: prayitno.

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Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates. Do toll-free numbers help customer service?

2010 40
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Service Untitled» Blog Archive » Are you meeting your customers.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customersservice expectations? Service expectations are going to vary from company to company.

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Service Untitled» Blog Archive » Rewarding Volunteers

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Your volunteers might appreciate gift cards either for your services or for other services/products (i. a nice gift card to a national restaurant chain). Gift cards. Offer tours. Write them thank you letters.