Success
MARCH 13, 2022
Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.
Service Untitled
DECEMBER 5, 2011
American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. While Australian customers ranked high as the most vocal when it comes to bad customer service, the results and feelings of consumers are still universal.
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Service Untitled
AUGUST 19, 2011
Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. With over 1200 restaurants and $1.5 photo credit: Carl Black.
Service Untitled
FEBRUARY 17, 2011
On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?
Office Dynamics
NOVEMBER 5, 2013
GrubHub Seamless Survey Finds Disconnect Between Healthy Eating Know-How and. The survey reveals that employees often make poor food choices while in the office despite more than 60 percent of professionals claiming to understand the important role food plays in productivity and concentration. Workplace Eating Habits.
Success
MAY 8, 2023
Family Travel Survey ,” 85% of families intend to travel with their children in 2023. The scooter brand is collaborating with Kimpton Hotels & Restaurants to create a more kid-friendly experience for travelers. Others have an eye on customer service for families, which can make or break your traveling experience with kids.
Service Untitled
JULY 7, 2011
That McDonald’s motto “I’m Lovin’ It&# didn’t have much influence on the June 30 Consumer Reports’ survey where 36,700 subscribers made a total of 98,000 visits to 53 fast-food chains. Good service valued over good food? Empathica, a customer service management firm, surveyed 3,000 U.S.
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