Success
MARCH 13, 2022
Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.
Service Untitled
FEBRUARY 17, 2011
On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.
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Service Untitled
MARCH 14, 2011
As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. .&# Is self-service better than live customer service?
Office Dynamics
OCTOBER 9, 2018
Taxi: Your choice should depend on the city you are traveling to, the distance you will be going from the airport to the hotel, and any other local traveling you will be doing—such as going from a hotel to a restaurant; plus the time of your arrival (are you arriving after dark and traveling alone?). It takes being proactive and organized.
Service Untitled
NOVEMBER 8, 2013
No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.
Practically Perfect PA
JULY 15, 2015
The airline emergency and customer service numbers. A small list of good restaurants close to the hotel or office. If your Director has a smart phone or tablet then do make use of online city guide apps. The telephone number and address for the local embassy office. A lot of the apps are free or only cost a few pounds.
Practically Perfect PA
JANUARY 17, 2014
If I was organising an event in Washington DC with a healthy budget my first phone call would be to The Hay Adams, Top of the Hay really is a fantastic space with lots of natural light and truly stunning views. The location is fantastic as is the customer service and the hotel amenities. Why book The Hay Adams for your boss?
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