Professional Assistant Blog
JULY 17, 2009
Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?
Eat Your Career
AUGUST 28, 2023
Be Mindful of Privacy and Confidentiality Concerns All new technology runs the risk of opening us up to new privacy and confidentiality concerns. Stay Up-To-Date (Within Reason) Let’s be real: it’s impossible to stay fully up-to-date with all the advancements in A.I…and All too often, we end up working on autopilot.
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Professional Assistant Blog
SEPTEMBER 9, 2008
Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. They most likely will stop using your product/service, but also, they would end up telling their friends.
Small Business CEO
OCTOBER 11, 2011
As we start to see mergers and acquisitions activity ramp up, we shift focus to the value of technology due diligence. You probably look at financials, customer lists, markets and existing executives. Customer service reported serious complaints that affected patients. What do you review during due diligence?
Small Business CEO
JANUARY 25, 2010
Their accounting firm probably makes it easy, and can take a message or route the call to the desired accountant’s back up. * . * Can they easily get a human on the phone if they need one? Can they schedule an appointment online?
Small Business CEO
DECEMBER 15, 2009
Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.
Small Business CEO
MAY 5, 2010
New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system. Patient and order information are then entered into the lab system.
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