Professional Assistant Blog

JULY 17, 2009

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

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Customer Service 2008 Google Docs Cubicle 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. They most likely will stop using your product/service, but also, they would end up telling their friends.

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2008 Customer Service Cubicle Google Docs 100

Small Business CEO

JANUARY 25, 2010

Their accounting firm probably makes it easy, and can take a message or route the call to the desired accountant’s back up. * If your customer is comparing you to other vendors of your type, they may be unhappy with your service and are starting to shop. . * Can they easily get a human on the phone if they need one?

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Credit Card Customer Service PDF Phones 40

Small Business CEO

DECEMBER 15, 2009

Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.

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Small Business CEO

MAY 5, 2010

New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system. Patient and order information are then entered into the lab system.

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Small Business CEO

JULY 6, 2011

Did you sign up for outsourcing figuring you could forget about IT? Horrendous customer service created productivity issues. We discuss the management of the outsourcer that sets up and maintains your servers, network, help desk and other IT functions, referred to as a managed services provider (MSP).

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Purchasing PDF Negotiating Equipment 40

All Things Admin

AUGUST 3, 2022

They help you provide consistent customer service, make it easier for you to delegate tasks, and showcase the value you bring to your executive and organization. It’s easy to grab your binder, look up a procedure or refer to a checklist, and get on with your day. © 2022 Julie Perrine International, LLC.

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Administrative Professionals Dropbox Mentoring Forms 80