Professional Assistant Blog
JULY 17, 2009
Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?
Eat Your Career
AUGUST 28, 2023
The email should explain why this training is a valuable investment for my organization and the benefits I will receive from attending. At some point in the near future, your organization will allow these tools, and when they do, you’ll be one step ahead of the game. If your organization uses secure enterprise A.I.
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Professional Assistant Blog
SEPTEMBER 9, 2008
Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.
Small Business CEO
JANUARY 25, 2010
Health care organizations get compared by consumers to their auto insurance company, their bank and their cell phone companies. A customer’s last memory of service is rarely another organization of your type. For business to business companies, the comparisons may be different but they still happen. *
Small Business CEO
OCTOBER 11, 2011
Customer service reported serious complaints that affected patients. It may be a lack of understanding the IT environments up front, a lack of planning, or even cultural issues between the two companies’ IT organizations. Sign up to receive the PDF “ Ten Critical Success Factors for Optimizing Business Processes ”.
Small Business CEO
DECEMBER 15, 2009
We all want to increase efficiency, and are often becoming more customer-driven. Organizations typically rely on a combination of major systems and manual transactions that are done off system. Some examples: Customer service calls need to record details about the call and any follow up.
Small Business CEO
JULY 6, 2011
Horrendous customer service created productivity issues. In another case, the organization picked an outsourcer based on a board member’s recommendation. For a mid-sized organization, not so much. Larger organizations create a balanced scorecard that shows objectives, measures, targets and results for the IT area.
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