Service Untitled
SEPTEMBER 15, 2011
Blame it all on a stressed economy and an increase in Internet shopping, many commercial strip malls are begging for retail clients and are taking a financial beating. Primarily the best defenses against customers sitting in front of their computers and buying products is to compete in price, selection, and customer service.
Office Organization Success
APRIL 24, 2015
It is also a great customer service feature to create an autoresponder so that you can follow-up with your customers to check that they are happy with their purchase and are implementing the information you shared with them. A solo mailing is much more effective than including the announcement as part of your regular newsletter.
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Jen Lawrence
SEPTEMBER 5, 2019
Utilize good customer service and acknowledge receipt of emails. HOWEVER* – I cannot stress this enough – do not become that person who sends canned responses without editing to ensure you’re answering the question the person actually asked or answering it completely. They are just a tool to make it easier.
Jen Lawrence
SEPTEMBER 5, 2019
Utilize good customer service and acknowledge receipt of emails. HOWEVER* – I cannot stress this enough – do not become that person who sends canned responses without editing to ensure you’re answering the question the person actually asked or answering it completely. They are just a tool to make it easier.
Make or Break Moments
JUNE 15, 2010
The envelope would be opened to reveal the product and who ever had sold the most BASED ON CUSTOMER’S NEEDS, won the prize. Today I received the monthly newsletter from the local Sandler Sales franchise: The Ruby Group. In our classes, we always stress presenting a product that will bring value to the customer.
Jen Lawrence
MARCH 25, 2019
Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. Good customer service meant dealing with every single task with a sense of accessibility and urgency. This isn’t urgent!”
Jen Lawrence
MARCH 25, 2019
Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. Good customer service meant dealing with every single task with a sense of accessibility and urgency. This isn’t urgent!”
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