Customer Service Management Newsletter Stress 
Jen Lawrence
SEPTEMBER 5, 2019
How do we manage the chaos? Utilize good customer service and acknowledge receipt of emails. HOWEVER* – I cannot stress this enough – do not become that person who sends canned responses without editing to ensure you’re answering the question the person actually asked or answering it completely.
Jen Lawrence
SEPTEMBER 5, 2019
How do we manage the chaos? Utilize good customer service and acknowledge receipt of emails. HOWEVER* – I cannot stress this enough – do not become that person who sends canned responses without editing to ensure you’re answering the question the person actually asked or answering it completely.
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Office Organization Success
APRIL 24, 2015
Access your 26-point Online Business Management & Marketing SYSTEMS CHECKLIST . It is also a great customer service feature to create an autoresponder so that you can follow-up with your customers to check that they are happy with their purchase and are implementing the information you shared with them.
Make or Break Moments
JUNE 15, 2010
What the customer wanted was irrelevant. As a new store manager at Pearle Vision, I was familiar with that selling tactic and didn’t approve, however, I did believe in rewarding my associates. The envelope would be opened to reveal the product and who ever had sold the most BASED ON CUSTOMER’S NEEDS, won the prize.
Jen Lawrence
MARCH 25, 2019
Customers and colleagues are using social media for business at alarming rates. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable. Sign up for my monthly newsletter by clicking here. This isn’t urgent!”
Jen Lawrence
MARCH 25, 2019
Customers and colleagues are using social media for business at alarming rates. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable. Sign up for my monthly newsletter by clicking here. This isn’t urgent!”
Men With Pens
MAY 19, 2010
They work on projects, they do their own customer service, their own customer management, their marketing and networking, their project scheduling, admin and bookkeeping. Being overly busy creates a false sense of energy, but it really just adds extra stress. Newsletters the same. Makes a big difference!
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