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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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Ep 249: Izzy Gousby on Managing a Team of Assistants and Cultivating Confidence

LEADERASSISTANT.COM

Izzy Gousby is the manager of an executive support team, has over 25 years of experience in the administrative field, and is also a Veteran of the United States Army Reserves. Blanchard CONNECT WITH IZZY Izzy on LinkedIn ABOUT IZZY Isadora Gousby, also known as Izzy, is the manager for the Boston Executive Support Team at Analysis Group.

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Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

Lexi Gunther went from being a high school dropout to being a well-paid, EA Team Lead. She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product.

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Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

LEADERASSISTANT.COM

LEADERSHIP QUOTE Allow your team to fail fast and successes will come even faster. Joe’s journey began with a door-to-door product sales business, which grew from a team of two to 40 employees in under two years. He currently owns four digital companies, five wedding venues, and real estate investment properties.

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Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Mariah talks about seeing the assistant role as a viable career, discovering and using your gifts to support your executive, and nurturing a community of growth for an assistant team. LEADERSHIP QUOTE Don’t let anyone think less of you because you are young.

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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

Whether you are a hiring manager determined to build a winning team or a job-seeker searching for the perfect career, you need to know the difference between hard skills and soft skills. The universal nature of soft skills means they are as important to a cybersecurity team as they are to a marketing or PR department.

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Industrious CEO Shares Pivotal Ways To Foster Workplace Connections

Allwork

A strong community spirit can lead to increased job satisfaction, collaboration, and productivity among team members. Hodari emphasized the importance of using technology, such as AI, to improve the workplace experience and deliver better customer service.