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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. Attend workshops and seminars. Expand your professional network. Careers in graphic design or content writing likewise require an emphasis on related hard skills.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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44 Ways to Kick-Start Your New Year

Success

Refresh your network. Pull up those numbers and refresh your network! Now is the perfect time to check in and keep your network working for you. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Automate bill payments. Reconnect with family.

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Qualities Of A Great Assistant

Office Dynamics

Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. Customer-service focused. Great networking skills. What qualities do assistants think you need to be a great assistant?

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How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

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Service Untitled» Blog Archive » Interview with John Falcone of.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. There are several factors that play a role in that: listening to the market and developing the right solutions for our customers’ needs, providing excellent customer service, and open, honest and timely communication.

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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Build your own network! I sent a very shrewd employee on the floor one-year course internet marketing, he later taught by weekly seminars the whole company, the result is excellent Leave a Reply I would love to hear from you, please let me know what your take on my blog post is. Starting a Small Business?

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