Success
SEPTEMBER 19, 2023
Difficult and stressful situations in particular require adept self-regulation. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.
Success
FEBRUARY 14, 2022
Emotional intelligence can offer perspective in stressful situations and can help us discern optimism from toxic positivity when things look rough. EI is a sought-after trait in job candidates, especially for leading teams or working in customer service. Get ahead at work. Communicate directly.
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Success
JULY 20, 2023
These types of dreaded, so-called “ black swan ” events are difficult to predict, so it’s important to have a plan in place before crisis strikes, advises Frank LaMonaca, a mentor with SCORE, a network of volunteer, expert business mentors. Taking care of your mental health is also important during periods of stress, notes Gore.
LEADERASSISTANT.COM
OCTOBER 22, 2023
Nicki has also provided support to several other key executives and managed various teams within BCG’s South System, including the Visual Services team and the Houston EA/AA team. She mentors, trains, and coaches EA/AAs across the region. While supporting J., So trying to match that.
On The Job
JANUARY 26, 2009
Put mentors in reverse: It’s not only the older employees who have something to teach younger employees. Or, visit businesses known for their customer service, even if it’s not your particular industry. Many retailers are known for top service — ask employees what they noticed about how employees in these stores behaved.
Practically Perfect PA
SEPTEMBER 19, 2014
Yes, NVQ’s in Customer Services and Business Administration. Yes – NVQ in Customer Service. High standard of customer service and the ability to work under pressure in a busy environment and be flexible and adaptable is key. But it helps enormously if one wants to succeed in the public service.
Men With Pens
JUNE 27, 2010
Your positive outlook, your attitude, and your customer service takes a hit. But when I’m stressed I wake up around 3.00am with my mind going at a hundred miles an hour and it doesn’t stop until around 5.00am. Thorey – Let’s stress it a third time, because it IS important: Try it for AT LEAST two weeks.
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