Success

FEBRUARY 15, 2024

Whether you are a hiring manager determined to build a winning team or a job-seeker searching for the perfect career, you need to know the difference between hard skills and soft skills. For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed.

Skills 301

Skills Resume Interviewing Customer Service 301

Allwork

FEBRUARY 16, 2023

It also means space managers can easily identify any overcrowded or noisy areas that need extra attention. Personalizing communication and utilizing AI can help create a more streamlined process for customer service and operations. This will improve both customer service and customer retention.

Budget 321

Budget Customer Service Interviewing 2023 321

LEADERASSISTANT.COM

FEBRUARY 5, 2023

Rita Reis is a longtime office manager and executive assistant in Portugal who is passionate about networking and getting things done. In this episode of The Leader Assistant Podcast, Rita and I talk about the importance of networking, not being afraid to raise your hand, and developing your emotional intelligence.

Networking 52

Networking Skills UPS Restaurants 52

LEADERASSISTANT.COM

DECEMBER 10, 2023

Izzy Gousby is the manager of an executive support team, has over 25 years of experience in the administrative field, and is also a Veteran of the United States Army Reserves. Blanchard CONNECT WITH IZZY Izzy on LinkedIn ABOUT IZZY Isadora Gousby, also known as Izzy, is the manager for the Boston Executive Support Team at Analysis Group.

Confidence 52

Confidence Management Restaurants Mentoring 52

LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

Management 98

Management 2009 Restaurants Customer Service 98

LEADERASSISTANT.COM

AUGUST 13, 2023

She’s co-founded multiple companies and also has experience as an executive assistant and operations manager. CONNECT WITH ERYN Eryn on LinkedIn choosesapphire.com The Power of Full Engagement (Recommended book on energy management) ABOUT ERYN Eryn Anitavi has been an entrepreneur since circa age 10.

Management 83

Management Restaurants Customer Service Budget 83

LEADERASSISTANT.COM

APRIL 23, 2023

In this episode, Claudette talks about her journey as an assistant, tips for calendar management, delegating, evolving as the job evolves, email management, and dealing with difficult executives. Her previous experience includes nine years supporting a Managing Director and the Key Accounts group at Goldman Sachs.

Calendars 75

Calendars Email Management Restaurants 75

LEADERASSISTANT.COM

JULY 9, 2023

David was also an early investor and board member at Nerdy (NYSE: NRDY), an on-demand, real-time learning platform in the ed tech space. JOIN THE FREE COMMUNITY Join the Leader Assistant Global Community for bonus content, job opportunities, and to network with other assistants who are committed to becoming leaders!

Management 79

Management 2014 2017 2006 79

LEADERASSISTANT.COM

JANUARY 7, 2024

She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability. She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Customer Service 87

Customer Service Restaurants Budget Environment 87

Ian's Messy Desk

OCTOBER 19, 2012

And whether you think your boss is brilliant or a bore, the fact is that you have to manage the relationship with your boss if you want to advance your career. Many of us give little thought to managing our supervisors. Learn instead to become a team player and to strike a good balance between work and family responsibilities.

Learning 100

Learning Management Skills International 100

LEADERASSISTANT.COM

DECEMBER 3, 2023

Cathy Rong is Chief of Staff for the multi-hyphenate Questlove where she manages the artist’s day-to-day professional and personal life. In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff.

Networking 79

Networking Restaurants Customer Service Budget 79

LEADERASSISTANT.COM

AUGUST 27, 2023

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Sarah talks about the challenges and rewards of being an EA, learning to adapt, and the importance of having fun with colleagues to cultivate a thriving culture. Sarah Abbott is executive assistant to the CEO, CFO, and GC at Utz Brands.

Customer Service 96

Customer Service Restaurants Budget Interviewing 96

LEADERASSISTANT.COM

NOVEMBER 26, 2023

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Email 66

Email Management Confidence Policies 66

LEADERASSISTANT.COM

JANUARY 28, 2024

As a trusted partner to C-level executives, senior leaders, and global teams, she has played a key role in decision-making, strategic planning, organizational operations, change management, and talent development processes. At the heart of Ellen’s work is a commitment to personal development, integrity, and authenticity.

Restaurants 76

Restaurants Customer Service Budget Training 76

Success

JANUARY 18, 2024

Social media also serves as a customer support hotline, enhancing customer service and resolving issues efficiently. “We That’s why Cotopaxi is investing in community; when you connect online you might learn something, but when you connect in real life, you feel something.

Social Media 307

Social Media Agencies 2024 2014 307

LEADERASSISTANT.COM

JANUARY 14, 2024

LEADERSHIP QUOTE I will not lose, for even in defeat there’s a valuable lesson learned, so it evens up for me. – ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Forms 73

Forms Finance Restaurants Customer Service 73

LEADERASSISTANT.COM

NOVEMBER 19, 2023

In this episode of The Leader Assistant Podcast, Jared Kleinert shares tips on offsite planning, networking, and remote work. offsite on X Jared’s book, NETWORKING: How to Meet Influential People, Deepen Relationships, and Become a Super-Connector ABOUT JARED Jared Kleinert is the Founder/CEO of Offsite.

2015 79

2015 Networking 2013 Restaurants 79

LEADERASSISTANT.COM

NOVEMBER 5, 2023

In this episode of The Leader Assistant Podcast, Andrea talks about her role supporting eight executives, and the additional roles she has in her organization, how she manages the workload, and tips for making an impact on company culture. She currently serves as the Western Healthcare Alliance Executive Assistant Peer Network Chair.

Administrative Professionals 77

Administrative Professionals Restaurants 2023 Networking 77

LEADERASSISTANT.COM

DECEMBER 31, 2023

She is an accomplished professional who specializes in organizational management. She is an accomplished professional who holds the esteemed certification from IAAP as a Certified Administrative Professional (CAP) and specializes in Organizational Management.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

DECEMBER 17, 2023

. – Maya Angelou CONNECT WITH LESLIE Leslie on LinkedIn FREE Guide -> 5 Overlooked Steps to Landing Your Ideal EA Role ABOUT LESLIE Leslie Martinez is a Senior Executive Assistant with over 15 years of experience supporting executives in the Financial Services Industry.

Restaurants 78

Restaurants Customer Service Budget Networking 78

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

CONNECT WITH JODI Jodi on LinkedIn Jodi on Facebook Book recommendation -> Living Loving and Learning by Leo F. She has been with AGPROfessionals since 2015 and supports the CEO/Owner, and two other executives, as well as manages the office and a small team of admin.

2019 81

2019 2015 Restaurants Customer Service 81

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

in Speech Pathology and a Masters Degree in Nonprofit Management. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Concetta holds a B.S.

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

LEADERASSISTANT.COM

JANUARY 21, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 77

Restaurants Customer Service Budget Networking 77

LEADERASSISTANT.COM

OCTOBER 1, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Administrative Professionals 88

Administrative Professionals Restaurants Training Customer Service 88

LEADERASSISTANT.COM

MARCH 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Gifts 96

Gifts Medical Networking Restaurants 96

LEADERASSISTANT.COM

FEBRUARY 19, 2023

She came to this role after a varied career path including Automotive Service Management in addition to Real Estate and Vacation Planning in the USVI. LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader.

2004 88

2004 2019 Administrative Professionals Restaurants 88

LEADERASSISTANT.COM

SEPTEMBER 10, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. It was only after she began to adopt the techniques her coach showed her that she began to see the benefits.

Restaurants 78

Restaurants Customer Service Budget Interviewing 78

LEADERASSISTANT.COM

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 96

Restaurants Mentoring Customer Service Budget 96

LEADERASSISTANT.COM

MAY 21, 2023

The diversity of her position offers her learning opportunities as and she supports and collaborates with C-Suite level executives, upper management and colleagues. CONNECT WITH YVETTE Yvette on LinkedIn Yvette on Instagram ABOUT YVETTE Yvette Nieves has been an Executive Assistant for 25+ years.

Restaurants 78

Restaurants Customer Service Budget Interviewing 78

LEADERASSISTANT.COM

JUNE 4, 2023

Chynna also shares tips on navigating high pressure situations, managing stress and burnout, prioritizing self-care, and more! LEADERSHIP QUOTE Service is the price you pay for the space you occupy. in Event Management and Political Science and a minor in Business. Chynna graduated from University of Florida with a B.S.

Restaurants 93

Restaurants Travel Customer Service Stress 93

LEADERASSISTANT.COM

OCTOBER 22, 2023

Nicki Cave is currently the Administrative Services Director for the Boston Consulting Group’s (BCG) Dallas EA/AA team. In this episode of The Leader Assistant Podcast, Nicki talks about managing a team of assistants, creating a career development plan, cultivating a team culture, and finding happiness in your role.

Management 98

Management AT&T 2018 Training 98

LEADERASSISTANT.COM

JULY 2, 2023

Jen Johnsen has been part of Children’s Theatre Company as Executive Assistant since 2013, managing the Artistic and Managing Directors. Her two favorites were as Production Manager for Sample Night Live! LEADERSHIP QUOTE To say you have no choice is a failure of imagination. and as a Fortune Teller for A Touch of Magic.

2013 69

2013 Etiquette Restaurants Customer Service 69

LEADERASSISTANT.COM

MAY 14, 2023

Annie has made it her focus to help assistants achieve their goals and manage everything on their plates, while finding freedom from overwhelm and burnout. Over her 20+ years as an assistant, Annie has worked for boutique companies across multiple industries including accounting, marketing, nonprofit, and private wealth management.

Confidence 81

Confidence Interviewing 2019 Restaurants 81

Office Dynamics

NOVEMBER 22, 2016

Continue pursuing opportunities to learn and be challenged. OfficeTeam has more than 300 locations worldwide and places tens of thousands of highly skilled candidates each year into positions ranging from executive and administrative assistant to receptionist and customer service representative. Keep the momentum going!

OfficeTeam 100

OfficeTeam Learning Administrative Professionals Customer Service 100

LEADERASSISTANT.COM

JULY 30, 2023

Yolanda has also served as Co-Chair of the Women’s Leadership Network, a Guardian Life Insurance company employee resource group. In a hybrid context, arranging and running lunch and learn events. Currently Yolanda is the practice administrator for the Global Head of Cybersecurity at Wipro.

Mentoring 85

Mentoring Training Networking Restaurants 85

LEADERASSISTANT.COM

JUNE 11, 2023

Caroline Rice is a c-suite executive assistant with 20+ years of experience successfully managing the administrative needs of top executives across several industries, including Wall Street. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

Restaurants 79

Restaurants Customer Service Budget Interviewing 79

LEADERASSISTANT.COM

FEBRUARY 12, 2023

Nichole Brooks has an extensive career as an administrative professional with 30 years of experience, including her current role as an Administrative Operations Manager. In this episode, Nichole discusses advocating for assistants to the leadership team, extending grace at work, transitioning from being a peer to being a manager, and more.

Administrative Professionals 76

Administrative Professionals Restaurants Customer Service Budget 76