Remove Customer Service Remove Interviewing Remove Organization Remove Survey
article thumbnail

Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?

article thumbnail

Service Untitled» Blog Archive » Customer satisfaction surveys

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The survey companies paid a ridiculously low compensation or offered lotteries, sweepstakes or points to keep us participating. The company has to think about the reason for the survey. Could it be?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Help your customer service staff.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it. There are no.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Click “read more&# to read the interview. Question: Do you have anything you want to add or anything that is relevant to mention about customer service for American Express? What do we have?

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. To read this part of the interview, click “read more&# below. If you want to read part one of the interview, click here. For the remainder of our servicing roles, we also hire externally.