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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Zoe Ellis Moore Founder of Spaces to Places | Navigating the Changing Needs of Today’s Professionals: Trends in the Flexible Workspace Industry

Allwork

Zoe Ellis Moore is a pioneer in the commercial property industry with over two decades of experience. Her deep understanding of the industry trends and her unwavering dedication to providing top-notch commercial spaces make her a valuable guest on the Future of Work podcast. Myth #2: Flexible workspaces are just a passing trend.

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Jamie Hodari CEO and Co-Founder at Industrious | Why Community Building is the Future of Work.

Allwork

Guest Episode Video Transcript Jamie Hodari CEO and Co-founder of Industrious Meet Jamie Hodari, a visionary entrepreneur dedicated to redefining the modern workplace. As the CEO and co-founder of Industrious, Jamie has led his company to become the highest-rated workplace-as-a-service provider in North America.

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Majority of people feel confident in their ability to adapt to era of AI

Workplace Insight

According to the survey, nearly two-thirds (63 percent) feel the skills needed for their role will change in the next five years, with 15 percent expecting significant changes. Skilled tradespeople will be the most resilient While AI will undoubtedly impact jobs, workers believe some industries will be more resilient than others.

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Consumer Reports says Apple does customer service better

Service Untitled

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

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Tips For Identifying Your Workforce Critical Skill Gaps

Office Dynamics

Before you can work on bridging the skills gaps , you need to identify the needs of the market, as well as your employees’ skills, so that you can focus on creating an effective training process. This is the reason why you should start there first, instead of organizing employee training right away. Identify Your Employees’ Skills.

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