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How Emotional Intelligence Can Improve Your Work Life

Success

EI is a sought-after trait in job candidates, especially for leading teams or working in customer service. If you are unsure how to develop empathy, try reading literature or watching TV shows with complex characters and discussing these personalities with a friend or mentor. Communicate directly. Stay realistically optimistic.

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Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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Top 5 Tips for Working With a Mentor

The Small Business Blog

Top 5 Tips for Working With a Mentor by Stefan Töpfer on Jan 25, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Make sure that the mentor is aware of what you want from them e.g. cashflow advice. Develop a network of mentors you can rely on for good advice.

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Collaborating With The Enemy: Competitive Advantage? | THE SMALL.

The Small Business Blog

Within his business he has established what he calls a Mentor Board of Advisors, a group of people he turns to for advice and learning. Not surprisingly this group includes mentors within his own industry, but what is unique about Scudamore is that some of these mentors run the businesses he competes against every day.

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Small Business World News Round-up - 2009/11/03

The Small Business Blog

Small Businesses Faces Sharp Rise in Cost of Health Care : As Congress nears votes on legislation that would overhaul the health care system, many small businesses say they are facing the steepest rise in insurance premiums they have seen in recent years. Digg Furl Netscape Yahoo!

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44 Ways to Kick-Start Your New Year

Success

Find a mentor. Ask questions of mentors and peers. For health? Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Who knows, that may be the very thing that you need to break out into a brilliant new future. Take stock and charge forward.

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Top 5 Tips on Making Big Changes

The Small Business Blog

Oh, and get the mentoring and personal access to make it happen as safely as possible. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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