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Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Policy – A rule or guideline set by your company that all employees are expected to follow. Everything is right there in your procedures manual!

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What it takes to succeed as a customer service representative

Service Untitled

The best customer service representatives focus on people. For anyone considering a career in customer service, one must initially be able to handle stress, handle pressure, maintain friendly interactions with customers, and follow through on tasks. The best customer service representatives are team players.

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No Two Customers Are Alike » Make or Break Moments

Make or Break Moments

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance. If we don’t, that individual customer, like freshly fallen snow, might turn ugly before our eyes.

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What we learn from customer review sites

Service Untitled

The other day I wrote about Tello , an iPhone app that customers can use to rate customer service. CEO Joe Beninato stated his reviews were primarily intended to thank employees for their excellent customer service. Feedback on product or service reviews can actually help organizations to improve.

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10 Things To Keep In Mind While Training Recruiters For Your Search Agency

Recruit CRM

These gaps can be mitigated by having go-to resources and knowledge repositories for everything related to the agency's guidelines, resources, sourcing lists and questions that can be asked in interviews. Inevitably, new recruiters will have many questions and gaps in their knowledge.

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Why You Need to Grab for Training Opportunities at Work

On The Job

But in this story I did for Gannett/USAToday, you'll see that it's to your advantage never to turn down a chance to learn something new. Among the most popular skills employers want are communication, writing, finance and customer service, he says. More training? Who has the time?

Training 100
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10 Things to Keep in Mind While Training Recruiters for Your Search Agency

Recruit CRM

These gaps can be mitigated by having go-to resources and knowledge repositories for everything related to the agency's guidelines, resources, sourcing lists and questions that can be asked in interviews. Inevitably, new recruiters will have many questions and gaps in their knowledge.