Customers Rock!

JANUARY 24, 2012

Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account. Sanuk is another example. Per social media manager Rachel Gross (shared in an interview I did with her for my book , p. Other costs are not quite as obvious. The other side of the coin from revenue is cost savings.

Social Media 100

Social Media Verizon Customer Service 2012 100

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.

Verizon 40

Verizon Customer Service Phones Etiquette 40