Customers Rock!

JANUARY 24, 2012

Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account. Sanuk is another example. One of the largest areas where companies can find significant returns on their social media investment is in customer service and the use of online branded communities.

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Social Media Verizon Customer Service 2012 100

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

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Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.

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Verizon Customer Service Phones Etiquette 40

Customers Rock!

MAY 10, 2012

I have attended two of these events in the past – as a Lithium customer (Verizon). Good News for Social Customer Service. I was happy to see a renewed focus on both sides of social business – customer service, as well as marketing. Here are some of my key takeaways.

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Verizon Social Media Customer Service 2012 100