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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. You are now our new most favorite customer!

Email 279
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How to Save Money on Your Car Insurance

Success

You’ll likely need to supply personal information like your name, email, phone number, driver’s license and vehicle information and your current insurance policy details. Customer service and the ability to pay claims quickly and easily should also factor into your decision—not just how much money you can save on your car insurance.

Policies 161
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Chick-fil-A recipe for excellent customer service

Service Untitled

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. Each location is then forwarded a two-page report.

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Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Anything can be returned anytime for any reason. -

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Exceptional Client Care Goes Way Beyond Your Services List

Step It Up VA Coaching

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. ” When sending emails to your client, take the time to address them by name, like “Hi, Susan,” or “Dear Jim.” and proof your email before you send it.

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E-Receipts vs. Paper Receipts

Eco-Office Gals

The process of making a transaction at a retail store and receiving a thermally printed receipt is so familiar that customers may think it is the only way to get a record of their purchase of products or services. USA Today reports that more than one-third of retail businesses now offer e-receipts.

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Silence is Deadly

Make or Break Moments

The email gave me no answers. So I sent a message to the abuse email. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. I got a lovely canned welcome email. It included another customer service address to contact. So I sent them a message.