Remove Customer Service Remove Email Remove Google Remove Purchasing
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

You need real connections to develop lasting relationships with your customers. Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests. Do your homework.

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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard. Listen to the problem.

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5 Steps To Fixing Negative Reviews In Google Places aka Google Plus Local

Small Business CEO

Your potential clients eagerly punch in those buying keywords to actively seek your business and make their next purchase. Set up Google Alerts , experiment with different keywords to receive notifications directly to your mail. Interact and build rapport and positivity with your clients on your Google Places account.

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Silence is Deadly

Make or Break Moments

The email gave me no answers. So I sent a message to the abuse email. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. I got a lovely canned welcome email. It included another customer service address to contact. So I sent them a message.

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Ten Small Business Trends You Need to Embrace in 2015

Tips From T. Marie

That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. Psst…Google really hates it. It was so much easier to purchase content or re-post someone else’s content with scant changes. Customer Service Goes SOCIAL. Being CONNECTED. It’s PERSONAL.

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Google’s involvement in negative customer reviews

Service Untitled

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. It’s not even based on fact.

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How SMBs Can Profile Their Typical Customer

Small Business CEO

There are free tools such as Google Docs and MailChimp that let you create a survey and distribute it easily and affordably. Get into the heads of your customers with a survey that gives you information to help build a typical profile of someone who is likely to buy from you. “He Target Customer Photo via Shutterstock.