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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

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Counting down holiday shopping days: Great customer service needed

Service Untitled

The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. What we don’t like however, are problems with the merchandise or services we purchase. What we don’t like however, are problems with the merchandise or services we purchase.

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

I have definitely missed writing for all of you, and many of you have been encouraging me to get back out here and post. It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies).

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Do consumers who spend more get better service?

Service Untitled

No matter how great our products or how efficient our service, fate somehow finds its fickle finger sooner or later and just goes awry; it’s how we handle all of this and how our customers are made a priority that maintains customer loyalty. Take for instance the complicated world of credit cards.

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29 Beautiful Stories That Will Restore Your Faith in Humanity

Success

Pete and I looked at each other and said, ‘Wow, this is definitely something we were meant to do,’” Ranney said. Before becoming one of the most sought-after inspirational speakers on the TEDx roster, she rose through the ranks at Virgin Mobile Canada to earn the title Best Customer Service Agent in the Americas. ROBYN PASSANTE.

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Small Business News World Round-up – 2009/12/08

The Small Business Blog

Ringing in the Holiday but Sharing the Bil l: For small businesses, shared office parties offer the feel of a big event at a lower cost — and without the planning headaches.

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Amazon.com takes first place in customer satisfaction

Service Untitled

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. Possibly Related Posts: The top ten retailers for best customer service The National Retail Foundation along with American Express listed the.