Credit Card Interviewing Phones Promotion 
BMT Office Administration
JULY 3, 2023
These types of files include: Cover letters Resumes Employment applications References Interview notes Remember not to include any pre-hire documents that must be kept confidential, such as an employee’s I-9 form. Also, you’re legally obligated to retain these records for at least one year by the EEOC.
Service Untitled
SEPTEMBER 3, 2010
This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.
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Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?
Service Untitled
JULY 7, 2010
A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The website is also easy to navigate, user friendly, and provides information pertinent to all card members.
Service Untitled
JUNE 25, 2012
Customer service has always been a top priority for American Express as compared to the endless prompts and procedures of other credit card companies. It’s interesting to note that more credit card companies have recently been reaching out to the public stating that real people are now readily available when a customer calls.
On The Job
AUGUST 21, 2007
There are the book rankings (see below for “A Recovering Amazoniac”); the number of visitors to this Web site; the readership of my syndicated workplace column; the number of e-mails in my “in” box; the phone messages awaiting my attention; and the amount of money I’m earning.
Musings of a High-Level Executive Assistant
JULY 13, 2011
Perhaps you are already a 2nd or 3rd assistant to someone high profile and you want to run the office of your executive as you get promoted through the years. You will find yourself having to juggle an interview schedule and working to continue networking or to not get bored. The lower-level admin you are the more jobs there are.
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