Service Untitled

NOVEMBER 8, 2013

The real payoff happens when we get to the front of the line or the representative answers the phone. ” Organizations have. High levels of service are expensive, and it costs more to provide those services, but the costs for dissatisfaction issues are much lower. .” How is the customer treated?

Customer Service 40

Customer Service Credit Card 2005 Social Media 40

Service Untitled

SEPTEMBER 16, 2013

Picture a client, who for three hours tried in vain to get an issue resolved at an alleged home security organization, and went from agent to agent until finally customer service representative Michelle left a number for the client to call. The fast paced world of Twitter, Facebook, and Yelp combined.

Customer Service 40

Customer Service Credit Card Social Media Agencies 40

Stephanie LH Calahan

APRIL 27, 2011

"  The activity of organizing and writing down key activities and when they need to get done is critical to your ability to grow your business and thrill your customers.   Put the process into place and then work it until it becomes a habit--a part of your organization.    Start with the most critical. 

Credit Card 100

Credit Card Forms AT&T Purchasing 100

Small Business CEO

JANUARY 25, 2010

Maybe you look at maximizing revenue per full-time employee, increasing first call resolution in your contact center or IT expense as a percent of revenue. When you pay your doctor bill, do you compare that process against other doctors, or do you think about being able to pay your credit card bill online? You may be surprised.

Credit Card 40

Credit Card Customer Service PDF Phones 40

Stephanie LH Calahan

DECEMBER 23, 2010

Productive & Organized Home Contribute to P&O! We May Not Have Heard From You | Main | Save Time Doing Simple Things that ADD UP to Major Time Savers » Handbook for Life: 52 Tips for Happiness and Productivity There are a lot of great blogs out in cyberworld that cover topics of organization and productivity. 

Goals 100

Goals Credit Card Retirement Stress 100

Success

DECEMBER 21, 2022

Call one of your children on the phone. I want to evaluate my cost-of-living expenses and see where I can cut back. I just started my own business, and I want to evaluate my income versus my expenses to see where I am currently, with the ultimate goal of hitting the salary I want to make. Review your expenses as a couple.

Mentoring 345

Mentoring Goals Clothes Expenses 345

Stephanie LH Calahan

DECEMBER 10, 2010

Productive & Organized Home Contribute to P&O! Main | Start 2011 off Organized! Let the blood go to your brain (the thinking organ) and away from your legs and arms. Use the notebook for everything you want to keep track of: to do lists, grocery lists, client meetings, phone calls, dreams and goals. "Heads Up.

AT&T 100

AT&T Calendars Social Media Stress 100

Men With Pens

MARCH 9, 2010

The last time I needed the phone number, I looked online. END DISCLAIMER With that out of the way, and my obvious bias flagged, let me also state that I work on the online side, and more specifically, on the Search Marketing side of the organization. It’s too expensive.&# The yellow pages are way too expensive.

2010 40

2010 AT&T Email Google 40