How credit card companies offer different levels of customer service

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Credit cards are an important way of life for most Americans. So are there different levels of service for credit card customers depending on one’s credit and past financial history? Not getting anywhere with a customer service agent?

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

He even has a credit card linked to that account to help accrue points. Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. Customers are watching the actions of your company. Photo credit: marco ).

‘WOW’ customer service has to be reliable and consistent

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With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result.

How not to act when customer service fails miserably

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This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

The “WOW” of customer service

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There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. The service I received could not have been better anywhere. photo credit: Atom Ess.

Google enters into customer service industry with Trusted Stores Program

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Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. A potential customer will be able to see who ships quickly and their reliability.

Americans changing banks because of fees and poor customer service

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Market Watch issued a press release earlier today about studies done by Intellishop and Rate Watch citing credit unions and small community banks missing their market share of banking business due to sales efforts. Surprisingly small banks and credit unions only lost 0.9

The top ten retailers for best customer service

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The National Retail Foundation along with American Express listed the top ten retailers for best customer service selected by shoppers in their sixth annual Customers’ Choice Survey. All of the companies work in conjunction with American Express credit cards.

How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? She wanted to share a customer service story with me and get my take on it.

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Consumers willing to pay more for good service

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A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Jim Bush, executive vice-president for American Express World Service stated: “Getting service right is more than just a nice to do; it’s a must-do.

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Do consumers who spend more get better service?

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If we listen carefully, we learn what our customers need because they will tell us either directly or indirectly, and in order to engage new customers, we often depend on word of mouth and our reputations. Take for instance the complicated world of credit cards.

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Winning customer loyalty

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Entrepreneur magazine writer Micah Solomon stated there are several important elements retailers need to concentrate on in order to gain customer loyalty. So how does a business show customers they really care? Those become the retailers who win my customer loyalty.

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Building respect as part of your company culture

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Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices.

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Service with a snarl: What to look for and how to avoid it

Service Untitled

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. Of course, we all have those particularly heinous stories of sub par service and indignant insults, but fair is fair, and perhaps some of those “fly off the handle” experiences could have been handled better; both by the customer and the service person.

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How to Create the “VIP Experience” for Your Clients with a Welcome Packet

Office Organization Success

Whether you’re a coach, VA, or other service professional when you work one-on-one with your high-end clients you need to develop the “VIP experience” so that your clients feel that they are more than “just another client”. 3 Simple Steps to Creating Your Own Customized Marketing Action Plan.

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What SMBs Need To Know About CRM

Small Business CEO

CRM helps in establishing the most crucial link between the organization and its customers. In the evolving economic condition it has become most important for small businesses to implement customer management system to effectively manage their customer relations.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

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Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. Question: Tell me about how you engineer the different types of service for each different card level.

How to Pick the Right CRM Software for Your Business

Small Business CEO

For those who are unfamiliar, CRM software helps a company manage their interactions with customers and clients. The software helps to organize all business processes by making sure every department is in line which the other. Help manage existing client and customer relationships.

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Benchmarking Customer Expectations - What’s the Right Yardstick?

Small Business CEO

Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. When you pay your doctor bill, do you compare that process against other doctors, or do you think about being able to pay your credit card bill online?

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How to Create the “VIP Experience” for Your Clients with a Welcome Packet

Office Organization Success

Whether you’re a coach, VA, or other service professional when you work one-on-one with your high-end clients you need to develop the “VIP experience” so that your clients feel that they are more than “just another client”. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.

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Service Untitled» Blog Archive » Improve small business customer.

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Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do?

Grow Your Business With These Eight Processes Every Business Should Have

Productive & Organized

"  The activity of organizing and writing down key activities and when they need to get done is critical to your ability to grow your business and thrill your customers.   Put the process into place and then work it until it becomes a habit--a part of your organization

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

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Service Untitled The blog about customer service and the customer service experience. Our competition wants to eat our lunch and our customers are becoming increasingly more demanding. We’re not looking only at our competitors in the credit card industry.

Service Untitled» Blog Archive » Interview with Doria Camaraza.

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Service Untitled The blog about customer service and the customer service experience. Professionals typically progress and work their way through the organization to build experience. For the remainder of our servicing roles, we also hire externally.

Service Untitled» Blog Archive » Interview with Doria Camaraza.

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Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. Five years ago, I joined the service center as General Manager here. We have four service centers here in the US.

5 Steps To Fixing Negative Reviews In Google Places aka Google Plus Local

Small Business CEO

Every business loves targeted, organic traffic from the search engines. A word of caution though; censoring unhappy customers will usually cause more problems than it will solve in the short-term. Sometimes the review or username will give away the identity of the displeased customer.

Small Business World News Round-up - 2009/11/10

The Small Business Blog

1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." Organizations are working to help them size up.

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Work-Life Balance 2.0 and Small Business | THE SMALL BUSINESS BLOG

The Small Business Blog

1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." Organize Your Life Carnival #18 Said on December 5th, 2007 at 3:09 pm [.]

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Three Reasons You Need to Convince Newbies They Need a Website.

Men With Pens

We want to learn more about the people we’re going to hire services from. There’s certainly no reason to assume that a business isn’t good just because it doesn’t have a website (unless the person is advertising some sort of web-related service, in which case it’s a warning flag).

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