Credit Card Customer Service Organization Training 
Service Untitled
APRIL 28, 2014
Those budget adjustments have resulted in less personnel, less training, and as a consequence of course, less service. According to the IRS Taxpayer Advocate, an organization taking the side of the taxpayer, the IRS continues to fail us because of tight budgets. million calls unanswered by the IRS. Are they still on hold?
Service Untitled
SEPTEMBER 16, 2013
This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
APRIL 22, 2013
With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.
Service Untitled
NOVEMBER 12, 2010
There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. His thoughts are organized; he has been well-trained, but more than that he has practiced with his teachers and rehearsed with his peers.
Service Untitled
FEBRUARY 8, 2011
Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. photo credit: rafaeldesigner. There are no.
Service Untitled
FEBRUARY 27, 2012
The mystery audit services sent 120 anonymous auditors out who posed as new checking account prospects, and even though small banks were seen as pleasant, the criticism of having a too “laid back” approach regarding selling the benefits of their bank were losing these organizations business.
Service Untitled
NOVEMBER 8, 2013
No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? ” Organizations have.
Expert insights. Personalized for you.
40 
Let's personalize your content