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Answering Reader Mail: Being Terminated (Social Etiquette Part 2)

Musings of a High-Level Executive Assistant

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. I invited half a dozen people but the word spread like wildfire and almost the entire product and engineering team showed up a little after 5:30pm. I originally just invited six people, but about thirty+ showed up.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Click “read more&# to read the interview. Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost. This is the final part of the interview with Doria. Interview with John Falcone of Sennheiser I met John Falcone, who is the President and CEO.

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Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. And it ebbs and flows in the call centers so it’s up and down a little bit from that but that’s our goal. We used to do that.

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Laughing All the Way to Work: A Survival Blog for Today's.

Laughing all the Way to Work

I called them and thankfully they had space available on the date I needed and we were able to amend the contract, but imagine if I hadnt noticed and we showed up on the 7th? Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. Hold the space please?

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Service Untitled» Blog Archive » Hospitals need better customer.

Service Untitled

We had been riding our horses, and she kept complaining of abdominal pains, so I ended up driving her to the hospital and staying with her until she was admitted and her family arrived. After all, Linda’s two-day stay for the removal of her appendix cost $78,236.40. Shouldn’t hospitals provide customer service?

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Service Untitled» Blog Archive » The benefits of a process-focused.

Service Untitled

When a company focuses on their processes, they improve quality, lower the costs, and provide more value and convenience for customers. It sure would save a lot of time for the company, the customer service agents, and especially the customer. This is what sets one company apart from their competitors.

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Service Untitled» Blog Archive » Airlines customer satisfaction.

Service Untitled

Continental and Alaska Airlines topped the Traditional Network Carrier Segment, and Jet Blue Airways and Southwest Airlines ranked highest among the Low Cost Carrier Segment. Airline assessments were based on seven averages including flight crew, in flight services, and costs and fees.