Service Untitled

APRIL 11, 2011

Even though these online global communities can be somewhat intimidating, many of the best are available at no cost and with amazingly easy access. So how does all of this fit into the ever broadening sea of customer service? That particularly would apply to customer service complaints and questions.

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Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation.

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Customer Service AT&T Self Esteem Verizon 40

Service Untitled

OCTOBER 17, 2011

Good thing for social media and Twitter however, but will that solve all of the problems we can’t quite condense to 140 characters or less? Still imagine all the damage this entire bad customer service experience has had on the business. Some organizations seem to have misplaced the concept of customers first.

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Catch Friday

NOVEMBER 2, 2010

Twitter is a very simple messaging tool but companies have really found great uses for it. Of course one of the reasons companies start using Twitter is articles like this that discuss the benefits of Twitter. So Twitter is definitely a good place to start when using social media in business.

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Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. Expectations.

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Customers Rock!

JANUARY 24, 2012

Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). In order to answer this question, one must consider the true cost of managing a social media program. What are the costs? In order to consider calculating ROI, one must understand the costs involved with social media.

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Office Dynamics

FEBRUARY 24, 2017

They might need to expand their skill set in the field of technology, customer service, or somewhere else entirely. Your plan should also include all costs related to employee training, as well as the time and the location where the training will take place. Feel free to get in touch on Facebook or Twitter.

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Skills Training Goals Customer Service 174

Make or Break Moments

JUNE 4, 2010

Business professionals are using their name on LinkedIn, Twitter and Facebook so that they have one consistent brand image. The cost? at Name Cheap to buy my name, it just cost me the time it took to put it together. A number of references to your company, perhaps some LinkedIn answers, a blog comments or two?

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Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter?

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Service Untitled

SEPTEMBER 11, 2012

According to Andy McMillan’s blog, a smashed violin and an account directed to help fund underprivileged children became an endless series of customer service personnel exchanges after McMillan’s accounts were frozen to cover possible future refund disputes. Overdraft covering shipping costs depleting fast.

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Learning Customer Service Policies Social Media 40

The Small Business Blog

AUGUST 31, 2010

Social Media is also a vital way to reach potential customers, both locally and nationally. Networking online is a great way to reach new customers, and can build brand awareness that would otherwise cost a great deal of money. If you have any more ideas leave a comment! I look forward to connecting with you!

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Service Untitled

DECEMBER 17, 2013

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. To add to the best product or service we can supply, can we then deliver more?

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Eco-Office Gals

OCTOBER 7, 2013

So collating top tips, useful tools and powerful marketing strategies, we bring you the ultimate small business guide to saving on your marketing costs and going greener. You will have to include social media icon ‘buttons’ though (a minimal development cost) so your customers can go straight from your website to your blog.

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The Small Business Blog

MAY 12, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? HSBC are running a campaign entitled 100Thoughts , which is taking place on Twitter.

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Practically Perfect PA

NOVEMBER 17, 2011

The airline emergency and customer service numbers. A lot of the apps are free or only cost a few pounds. Following me on twitter @PracticalPA. For example I always include the following contact details: The out of hours telephone number for the travel agent you booked through. Happy travel planning, Nicky x.

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The Small Business Blog

MAY 25, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? You can build your brand, build relationships and create trust all for very little cost.

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The Small Business Blog

MAY 18, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Build your own network! I look forward to connecting with you!

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Service Untitled

MAY 19, 2011

Unfortunately, when it comes to telecommunications, most of us are still somewhat limited as to our choices, but still that is absolutely no excuse for poor customer service. The customer service agent was polite and helped me to plan what I would need and arranged the install date for a few weeks from now when I moved.

Customer Service 40

Customer Service AT&T Phones Training 40

The Small Business Blog

APRIL 22, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? E-Mail me or follow me. Starting a Small Business? Making your small business carbon neutral.

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Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. It’s not even based on fact.

Customer Service 40

Customer Service Google Social Media Purchasing 40

Service Untitled

JULY 26, 2010

Service Untitled The blog about customer service and the customer service experience. While waiting with her, it was pretty hard not to notice the long lines, the uninformed staff, the costs, the lack of security, and even the lack of respect toward patients by certain hospital personnel. At a local.

Customer Service 40

Customer Service Medical Health Etiquette 40

Practically Perfect PA

NOVEMBER 25, 2014

Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number. In fact, I found out the other day that half the Fortune 500 companies use GetTaxi’s corporate service. GetTaxi Corporate Accounts. Email: sales.uk@gettaxi.com. gettaxi.com.

Travel 100

Travel Credit Card 2014 Customer Service 100

The Small Business Blog

JULY 2, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? E-Mail me or follow me. Build your own network! How to be successful and eco-friendly.

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Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If What do you do to reward your volunteers? What seems to go over really well?

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Credit Card Customer Service Gifts Etiquette 40

Catch Friday

NOVEMBER 2, 2010

This is also the reason why when using social media such as Twitter, it is important to have a real person manage your accounts. A bot cannot provide your Twitter or your Facebook a natural personality. There is no other tool that will allow you to network with as many people as possible for a very low cost.

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Social Media Twitter Customer Service Facebook 40

The Small Business Blog

SEPTEMBER 19, 2009

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? « Bookkeeping Services For WInWeb OnlineOffice Pro Customers Included.

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The Small Business Blog

NOVEMBER 9, 2009

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Build your own network! You ask a question, I answer! Organizations are working to help them size up.

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2009 UPS 2007 2008 100

The Small Business Blog

MARCH 2, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Hiring people comes with fixed costs. Making your small business carbon neutral.

2007 100

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The Small Business Blog

FEBRUARY 28, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? How to be successful and eco-friendly. Making your small business carbon neutral.

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Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. With a personal approach, you will quickly pick up customers and clients that are otherwise left staring at big company advertising.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

The Small Business Blog

JULY 13, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? What is Small Business Infrastructure? How to be successful by focusing on your core business.

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The Small Business Blog

JULY 27, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? For more inspiration, follow me on Twitter or become a fan of WinWeb on Facebook.

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The Small Business Blog

JUNE 1, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Build your own network! How to be successful and eco-friendly. I look forward to connecting with you!

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2007 2008 2006 2009 100

The Small Business Blog

MAY 20, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? « The Customer Is Always Right! E-Mail me or follow me. Build your own network!

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The Small Business Blog

DECEMBER 21, 2010

Adrian Swinscoe is an author, blogger and consultant who writes about cost-effective, customer-focused business growth at Ideas for Business Growth. Why not connect with him on Twitter @adrianswinscoe , LinkedIn or if you liked this article then why not subscribe to his RSS Feed ? Thanks to moriah.hodges for the image.

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2001 2009 Twitter Customer Service 100

The Small Business Blog

JULY 20, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Increasing awareness of your business this way costs nothing but time, and can actually be fun!

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