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Customer service and the impact of social media

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There is absolutely no getting away from social media. Even though these online global communities can be somewhat intimidating, many of the best are available at no cost and with amazingly easy access. So how does all of this fit into the ever broadening sea of customer service? photo credit: zephythor.

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Emerging Technologies for Administrative Professionals

All Things Admin

The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. Social – While social media may have begun as a way to keep in touch with family and friends, it’s now a necessary marketing tool for any business.

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Customer experience trends engraved in social media channels

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Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. At a local.

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Customer service expectations for the medical community

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Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# At a local.

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Don’t expect customer service from your health insurance company

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California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. For customer service, all of the companies received a “1″ except for Aetna which received a “2.&#

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Why educate women – isn't it a waste of resources? | THE SMALL.

The Small Business Blog

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Why educate women – isn’t it a waste of resources? Build your own network!

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Top 5 Tips for Hiring New Employees

The Small Business Blog

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? E-Mail me or follow me. Build your own network! Benefits of Online Software for Small Business.

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