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The Evolution of CRM

Productivity Bits

Copyright © 2011 Productivity Bits. C ustomer Relationship Management or CRM is a strategy used to manage a company’s interactions with its customers, consumers, clients or potential sales targets. It is an approach which has evolved over time to incorporate technology as a key tool to organise and automate many business processes.

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What Can Twitter Do For My Business? | Internet Marketing.

Andrea Kalli

By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. You’ll need to find your customers; marketing is key to success in almost any sort of business and Twitter can be a helpful marketing tool to make your business grow.

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Top 5 Tips for Learning More About Your Customers

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy. Starting a Small Business?

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Social Media is Not About Direct Marketing

Andrea Kalli

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service. Should those two business go together? Probably not.

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New in Google Docs: Spreadsheets Form Summary

Denise Aday

I love how Google quietly and consistently adds new tools – and new capabilities to existing ones. A favorite tool of mine is Google Docs – spreadsheets in particular. There are many other ways to use these easy spreadsheet forms: customer satisfaction surveys, quick opinion polls (post the results to your blog!),

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Finding Your Feet In The Business World

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. Finding your feet in the business world can seem intimidating and daunting, but with the right support from people who have been there before, and from family and friends, can certainly give you the tools to take your business forward at the right pace, for you.

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The Zen of Social Media Marketing

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. VB, Stefan Massy Said on April 23rd, 2010 at 6:13 pm Social media can be a great tool in your business, if you know how to use it as a benefit, and not as a distraction. Outsourcing Options For Small Business Focus on your business, timeshare professionals.