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Raise your hand if you like automated phone message systems…

ProAssisting Blog

I know that they ask for this information—account numbers, PINS, last 4 digits of your social security number—so that the representative has your account or profile pulled up when they take your call but based on my experience 98% of the time, I have to repeat that information to them anyway… just ridiculous.

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Tips for Managing Incoming Emails from Customers

Andrea Kalli

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota.

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Hundreds Give Value for FREE

Make or Break Moments

She provided lots of great information about using the meta tags in your website to drive SEO traffic and the importance of adding new content to your site daily. She also cautioned that if you are submitting articles to an article directory to put it on your site first to protect the copyright.

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Top 5 Tips for Running a Successful Business Website

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. Share information about your business and about you – your history and values are important to prospective customers. Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly.

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Book Review: Delivering Happiness By Tony Hsieh

Productivity Bits

Copyright © 2011 Marlon Ribunal. This has been Zappos’ business model: Build a business driven by customer service based on happiness. Happiness is their total business philosophy that thrives within their office walls and extends into how they interact with their customers and co-workers. Follow me on t witte r.

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WinWeb Pitch of the Week Winner – Kai Chew

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. who after seeing a problem came up with a business idea to help actuarial students gather all the information they need from one source. Community for small business outsourcing and cost control. OnlineOffice: Overview Get the Flash Player to see this player.

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The Customer Is Always Right!

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

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