article thumbnail

Saying “Bon Voyage” to Your Customers

Service Untitled

The customer went out of her way to tell us that the rep was courteous, efficient, handled her cancellation cheerfully, and even went above and beyond to help the customer download critical information out of our system and get a refund for the unused balance on her account! Insuring the 1.2

article thumbnail

How We Pulled Off a Huge Event Through Outsourcing

Productivityist

One of our virtual assistants is a 40+ year-old multilingual, experienced marketing and SEO specialist with a good understanding of sales and customer service. We ended up hiring him for several jobs and staying in constant contact over the course of several weeks. Sometimes a task cannot be done all at once.

Dropbox 40