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Communication Skills That Have Impact…Choose The Right Medium

Office Dynamics

Does it make any difference whether you IM or phone someone? The only way to develop a sure confidence is to study the mediums of communication, the purpose and the relationships. In the 21 st century, we have so many ways to communicate. Is each communication medium interchangeable? And when should you use letter correspondence?

Skills 100
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Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Guest Blog: Networking Like a Pro

Laughing all the Way to Work

Be confident. To be able to network, you must have confidence. You need confidence in yourself, confidence in your abilities, and confidence in your networking skills. In this two-part series, I want to discuss some of the most important components of networking like a pro. Be a good listener. 5, 2010 at 12 p.m.

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Go with your gut feeling!

Laughing all the Way to Work

I read something that made me pause, but because I was in a big hurry and felt confident that the other person was covering that base, I let it go. I am not sure if it would have changed the outcome, but at least I would feel confident that I flagged it for my boss. (for It is wise to take a moment and evaluate the situation.

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The Little Engine That Could.

Laughing all the Way to Work

So I started to say Yes and it was a real confidence booster. If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or

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Confessions of a Micro-Manager

Laughing all the Way to Work

A manager has to have confidence that you know how to do your job. I just did not have confidence that this person was going to be able to assist me. I always have more confidence something will get done when I see it being written down. Here are some reasons I think managers can get possessive: Im not sure I can trust you.

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Service Untitled» Blog Archive » Wachovia delivers positive.

Service Untitled

Their ability to immediately contact their legal department to help me set up the account correctly gave me the confidence I was not able to find at another financial institution earlier in the day. Their service quality and operational efficiency with improved data information services made my experience that much quicker.